Customer Success, Projects & OpsManager

About Certilogo

Certilogo is the world’s leading provider of connected product solutions that empowers brands to turn their physical products into digital media assets that generate long-term value.

Founded in 2006,  Certilogo’s mission is to leverage product digitization to create trusted and authentic relationships between brands and consumers. The company was born against the backdrop of a concerning rise in counterfeit products due to the boom in global e-commerce. Prompted by the realization that there was no simple tool for consumers to reliably authenticate their purchases, Certilogo set out to build a digital solution that would fill this gap.

This game-changing idea led to the development of a cutting edge, proprietary SaaS platform based on Artificial Intelligence that is used by millions of consumers around the world to connect with the brands they love, via smartphone. 

With nearly two decades of experience, Certilogo has long been a pioneer for secure product authentication, and developed a security methodology, Secure by DesignTM, considered the global gold standard for digital product authentication in the fashion and luxury industry.

Over 80 brands have partnered with Certilogo,  with 1 consumer connecting every 3.8 seconds to instantly verify the authenticity of the products they purchase, access content, information, and services offered through frictionless and curated branded journeys. 

Certilogo was recently acquired by eBay in 2023 and has continued to build on its mission to empower brands by elevating the customer experience and providing connected product solutions that convey trust, generate engagement, enable circular services and support sustainable business models.

Visit discover.certilogo.com for more details.

The role:

This is a newly created position , working as part of the Operations and Customer Success Team and is focused on ensuring the successful delivery of projects, on time, within budget, and with a specific focus on the satisfaction of our clients, both external and internal.

We are looking for a Project Manager , who has had exposure working within fashion identification solutions and is a standout team player, energized by playing a key role in the growth of Certilogo! 

Key responsibilities include :

• Understanding the project's ‘Scope of Work’, planning and coordinating / managing input collection from relevant internal and external stakeholders to define and meet agreed deadlines and keep costs down

• Creation and management of GANTT

• Identify, set up and coordinate execution of onboarding activities, supporting account managers to drive positive outcomes and minimizing risks

• Ability to handle several projects at once, from inception to execution, while meeting all assigned deadlines from inception to execution

• Communicating the projects’ status and progress to stakeholders, senior management and clients, as well as ensuring that all project documentation is complete and up-to-date

• Identify up-selling/ new business opportunities to make the business grow together with the account manager

About you 

You will be an experienced Project Management Professional (PMP) with work experience in a consultancy or business environment ,  with a key focus on driving solutions for clients. 

Projects that you have worked on ensure that you have a knowledge of serialization and identification technologies (RFID/barcoding). Exposure to operations, logistics, or production is highly advantageous within the fashion/apparel/luxury industry .

A good familiarity with databases,  knowledge of SaaS architectures and API integration, management is important and familiarity working with departmental software (ERP, WMS, SAP, PIM and Microsoft Office) .  

Fluent in written and spoken English, you will have an ability to relate positively and productively with the customer, account management, and sales and bring a collaborative, self-starter  spirit to everything you do. 

With an ability to flex your communication style and present to a range of stakeholders at different levels, you are able to deliver positive, commercial outcomes  .

Highly organized, with the ability to multitask , you will be an ambassador for Certilogo and excited to be part of a close knit, collaborative team shaping the future of fashion!