DevOps & Support Engineer

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role:

We are the AI Engineering Team! We are looking for a highly motivated, self-reliant, experienced DevOps and customer support engineer who is passionate about driving major transformation within the AI organization.

This role will support the ML Platform and services that provide machine learning infrastructure to researchers and data scientists across eBay. You'll be expected to stay in touch with the latest technology development and drive implementation of DevOps practices across the organization and provide customer support.

What you will accomplish:

You will be a member of our AI Platform Team, supporting the next generation of scalable AI development tools for various research and engineering teams within the organization.

• Diagnosing and solving production issues with engineering teams, researchers, data scientists, including performance and functional issues

• Participate in training customers and prepare reports on customer issues

• Be responsible for customer service improvements and ​recommend product improvements

• Write support documentation

• Design and implementation of monitoring systems to guarantee 99.999% service availability

• Develop and follow operational standard processes for tools and automation development. Including: Style guides, versioning practices, source control, branching and merging patterns and advising other engineers on development standards

What you will bring:

• Familiarity with MLOPs tools

• Understanding of an ML Model lifecycle

• Familiarity with current ML Computing frameworks, such as Ray.io

• ·Demonstrated ability in designing, building, refactoring, and releasing software written in Python, Bash

• Debugging skills

• Familiar with DevOps practices and continuous testing, test automation, Jenkins CI/CD

• Cloud technologies like Kubernetes, Docker, and Linux fundamentals

• Familiarity with BigData technologies like HDFS

• Excellent communication, presentation, and leadership skills to be able work and collaborate with partners, customers, and engineering teams.

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

Jobs posted with location as "Remote - United States (Excludes: HI, NM)" excludes residents of Hawaii and New Mexico.

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