VP, Venmo Technology Client Leader

Job Description:

Role Summary/Purpose:

The VP, Venmo Technology Client Leader will align closely with the client team and be responsible for driving innovative technology solutions to meet client growth, productivity and compliance objectives.  This leader will also provide strong technical leadership, client relationship, program management, innovation, and functional expertise for our Venmo partner.  It will be essential that this leader has strong influencing skills, prior experience managing complex programs as well as a collaborative approach to building relationships in a cross-functional team environment.

We are looking for a naturally curious and independent thinker who enjoys sharing ideas and solving problems. Someone who can see big picture but knows that the devil is in the details. The ideal candidate enjoys working on a team and loves a good challenge. You will be joining a fast-paced team that works side by side with PayPal as well as the extended SYF Digital Client and Technology teams.

We’re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.

Essential Responsibilities:

Program Delivery:

• Provides vision, leadership, and strategy to drive Technology programs related to both the Venmo portfolio and the broader PayPal relationship

• Leads client Technology, developers, architects and business stakeholders, to shape business requirements and provide ongoing communication through project and agile execution

• Identifies new innovation opportunities to drive growth and integration with Venmo

• Seeks knowledge of the partners technical ecosystem and processes to deliver better solutions

• Facilitates technical design discussions with Synchrony and client stakeholders to develop and deliver integrated solutions aligned to business outcomes

• Responsible for wing to wing delivery of client aligned initiatives, including issue resolution

• Works closely with other client project management teams to create programs across clients where applicable; leads best practice sharing across multiple clients

• Ensures process rigor: Creates, communicates, and manages project plans and other required project documentation and provides updates as necessary. Creates and maintains project charters, requirements, conceptual designs, test plans, schedules, and presentations

• Performs other duties and/or special projects as assigned  

Operational Strategy:

• Collaborate with stakeholders, product owners and other process leaders globally (i.e., Tech Ops, Engineering, Cloud, Security, Enterprise Operations, Finance, Credit, etc.) to resolve issues relating to the performance or availability of infrastructure/services affecting clients credit product ecosystem

• Works to identify system deficiencies and drive service improvement solutions

• Develops, maintains, and ensures compliance of application release management, outage management and change control processes and standards.

• Understands enterprise strategy related to cloud, resiliency, and processing applications to communicate to client as appropriate

• Leverages data to understand issue impacts, improvement opportunities, or anomalies that could indicate future challenges.

• Provides client facing support and triage during operational issues, regardless of time of day.

• On call client support (Pager Duty) of at least 1 week per month. 

Qualifications/Requirements:

• Bachelor’s Degree and 8+ years of Technology experience or, in lieu of a degree, a high school diploma/GED and 12+ years of Technology experience.

• Minimum 3+ years of leadership experience driving a rigorous program across large financial services or technology businesses.

• Hands-on experience with consumer credit lifecycle projects across agile and water-fall development

• Experience managing teams and delivery in a matrixed organization

• Excellent organizational skills and ability to collaborate with others to achieve results

• Self-motivated and ability to work independently with minimal direction

• Expertise to clearly define complex issues despite incomplete or ambiguous information                             

• Superior oral, written, and client communication skills, as well as the ability to manage expectations of the business, clients, team members, management and external groups.

​Desired Characteristics:

• Strong operational, get-it-done attitude with a startup mentality

• Results driven, strategic, conceptual, and innovative thinker

• Ability to shepherd multiple concurrent priorities to completion without significant guidance

• Understanding of project delivery within a fast-paced business environment.

• Experience with service-oriented architecture, delivering value with APIs, and core understanding of Fiserv account structures and data

• Strong analytical and technical skill set used to drive requirements, testing and production validation.  

• Problem solving abilities and a common-sense approach to resolving issues

• Excellent organizational skills and ability to collaborate with other leaders to achieve results

• Self-motivated and ability to work independently with minimal direction

• Expertise to clearly define complex issues despite incomplete or ambiguous information

• Superior oral, written, and client communication skills, as well as the ability to manage expectations of the business, clients, team members, management and external groups.

• Demonstrated ability to develop team members and grow leaders within an organization.  

Grade/Level: 13

The salary range for this position is 130,000.00 - 210,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

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