Senior Data Analyst

Piano Overview 

Piano’s Digital Experience Cloud empowers organizations to understand and influence customer behavior. By unifying customer data, analyzing behavior metrics and creating personalized customer journeys, Piano helps brands launch campaigns and products faster, strengthen customer engagement and drive personalization at scale from a single platform. Headquartered in Amsterdam with offices across the Americas, Europe and Asia Pacific, Piano serves a global client base, including Air France, the BBC, CBS, IBM, Kirin Holdings, Jaguar Land Rover, LinkedIn, Nielsen, The Wall Street Journal and more. Piano has been recognized as one of the fastest-growing, most innovative technology companies in the world by World Economic Forum, Red Herring, Inc. and Deloitte. For more information, visit piano.io. 

Position Overview 

The Senior Data Analyst will primarily be responsible for helping Piano clients get the most of their data — looking into trends and benchmarks on revenues, conversions, and user behavior over detailed and summarized data to produce actionable insights for our customers. The senior analyst will also help Piano clients get maximum value from Piano’s analytics solutions and be involved in longer-term research projects and market research conducted on behalf of clients. 

Responsibilities: 

• Analyze client data to optimize their digital business 
• Conduct benchmark studies and gather industry knowledge 
• Prepare reports for existing and potential customers 
• Master Piano’s client-facing analytics products and backend databases 
• Cooperate on consulting projects to create digital business models 
• Explain findings to clients (in English) 
• Analyze market research surveys for clients and present findings 
• Actively vet analytics tools to determine the best approach for the team globally 
• Create automated reports that can be shared with clients that leverage our benchmark data 

Requirements: 

• Minimum 5 years experience in data analysis  
• Bachelor's degree or relevant work experience in SaaS, e-commerce, or data analytics 

• Strong data analytical skills 
• Proven track record writing complex SQL 
• Experience in multi-dimensional analysis 
• Ability to work independently in a self-organizing team 
• Good organizational skills 
• Strong communication & presentation skills (in both Slovak and English) 
• Preference for a fast-paced, entrepreneurial environment 
• Advanced knowledge of PowerBI and Microsoft suite, including Excel 

Advantages (nice skills to have): 

• Experience using R and/or Python for data analysis 
• Comfort and experience leading a team/managing people 
• Insight into customer segmentation and behavioral analysis is a strong plus 
• Experience with relational databases like Google BigQuery or Snowflake  
• Experience with any Business Intelligence (BI) toolset or SaaS reporting tool like Google Analytics, Omniture, Tableau, Looker or Mode 
• Experience in the media industry, e-Commerce, or related 

Perks at Piano

• Experienced and fun colleagues (Easy-going and friendly work environment) from all over the world (we have offices in more than 7 countries)
• Fruit days and amaaaazing coffee
• Grill parties on the company terrace, monthly events, and team buildings.
• Multisport card.
• Paid Sick days
• Possibility to work from home several days a week
• Working with an international customer base (Business Insider, BBC and many others)
• Ongoing career guidance and mentoring
• Introductory training and self-learning
• Refer-a-Friend – get a bonus in the employee referral program

If you are interested in this position, please submit your resume and cover letter in English.