Data Analyst (B2B)

Trustpilot’s growth has been exponential - from a successful IPO to building out new teams, we never stop working hard to fulfil our mission to create better experiences for everyone through our platform. But to do that, we need data! That’s where Analytics comes in - you’ll contribute to us measuring, uncovering insights, and predicting, to get data everywhere in Trustpilot. We’ve built a world-class analytics team that spans two continents and four cities - are you ready to join a fun, diverse global team?

As a Data Analyst at Trustpilot, you will collaborate with Trusties in our B2B product squads and spend your time digging through our data to provide them with data-driven insights, as well as analytics and dashboards/reporting.  You’re keen to contribute to the use data to answer their toughest questions, and you can proactively identify areas that need a little data support. You’ll be an internal data consultant, with loads of amazing data in our data warehouse at your fingertips, working with analytical tools including BigQuery, Looker, Amplitude and DBT.

As a B2B company, we’ve built a wonderful product, so that our customers can get the most out of Trustpilot by interacting with and learning from their own customer base. For this role, we need your contribution in running analyses, creating user funnels and running A/B tests, to roll out the best possible products and also understand how our customers currently use the platform. You’ll be integral in identifying gaps in the product, to ensure the team deliver new and exciting features and assess the effectiveness of the current ones.

What you’ll be doing:

• Delivering analytics and insights to different parts of the business, through both workstream initiatives and ad-hoc inquiries
• Working closely with the B2B product squads to understand their data and their goals to deliver awesome solutions
• Building reports and dashboards in Looker and Amplitude to enable tracking of our product’s performance
• Support on ad-hoc analyses and A/B tests to help your squad with complex product decisions
• Presenting and promoting your work to the wider business, to enable data-informed decisions

Who you are:

• A curious, self-motivated individual, enthusiastic about using data to help inform product decisions
• Prior experience with at least one key analysis and statistical methodologies, such as model-based analyses (regression, clustering etc.), cohort analysis or A/B testing
• Prior experience building dashboards and delivering actionable insights leveraging BI tools (such as Looker, Tableau etc.)
• Good SQL skills and preferably some experience with Python or R for data analysis
• Good written and verbal communication skills

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 28 days holiday plus two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
• Pension and life insurance Health cash plan, online GP, 24/7 Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle to work scheme
• Central office location complete with all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more.

Still not sure?

We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you!

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