Software Engineer II

Role purpose

The role of a Software Engineer in the R&D AI Automation Team is to design, develop, and maintain software solutions (Studio) with drag-drop flow builder that integrate multiple channels like voice, SMS, and chatbot with the contact centre’s voice solutions. The engineer's responsibilities include software design and development, testing and documentation across our backend, front-end and interaction management platforms to deliver end-to-end features, work with product owners and designers to expand the feature set and create high-quality user interfaces, take operational responsibility for the performance and quality of services owned by your team, potentially including taking part in an on-call rotation, deep dive into cutting edge technologies and work with the products team to transfer ideas into products. Ultimately, the role contributes to design process for new products and solutions.

How you contribute

• Understands various programming languages, frameworks, and development methodologies, which allow you to make informed decisions and solve complex technical challenges.
• Writing high-quality, efficient, and maintainable code. Should follow coding best practices and contribute to the development of software modules, features, and functionalities.
• Troubleshoot and resolve complex technical issues. When problems arise, you use your experience and problem-solving skills to identify the root causes and implement effective solutions.
• Ensure that the development stays on track, milestones are met, and the project aligns with business objectives.
• Collaborate with cross-functional teams, including product managers, designers, and quality assurance professionals, to ensure that everyone is aligned on project goals and progress.

Skills, competencies and qualifications
Required:

• Proficiency in a variety of programming languages, including but not limited to JavaScript, PHP/Laravel, python, Vue.js or others as required.
• Strong experience with web development technologies such as HTML, CSS, JavaScript, and modern front-end frameworks like Vue.js or React.
• Expertise in server-side technologies, databases (SQL and NoSQL), and back-end frameworks like PHP Laravel framework.
• Awareness of web security best practices and the ability to implement security measures to protect applications and data.
• A portfolio of past projects showcasing full-stack development skills.
• Ability to work independently and as part of a collaborative team.
• Strong commitment to delivering high-quality code and solutions on time and within scope.
• Bachelor’s degree (or equivalent) in relevant discipline.

Desirable:

• Experience with Contact Centre, IVR, Virtual Agents, VoIP and telecommunications service providers is advantageous.

Other requirements

• This position requires the ability to be On Call.

• This role is a hybrid position, requiring both in-office and remote work.

Benefits Include

• Five9 Shares
• Bonus Scheme
• Employee referral program
• Employee Assistance Program
• Flu Vaccinations