Engineering Manager - Voice

Our global voice team is seeking a talented and experienced manager to lead a team of developers that will design, develop, and maintain software solutions and drive the implementation of best practices in continuous integration, continuous delivery in a fast paced environment. This Manager should be hands-on and spending part of the time doing development. Ultimately, the role contributes to delivering exceptional customer experiences. The ideal candidate will have a strong background in software development, operations, and cloud technologies, along with proven leadership skills and a passion for fostering a culture of innovation and continuous improvement.

Key Responsibilities:

• Lead and mentor a team of software development engineers responsible for designing, implementing, monitoring and tooling our cloud services.
• Oversee the design, development, and implementation of features and functionality aligning with the projects goals. Ensure adherence to best practices, standards, and security protocols.
• Collaborate with cross-functional teams, including product managers, designers, and quality assurance professionals, to ensure that everyone is aligned on project goals and progress.
• Drive the adoption of modern technologies, tools and practices to streamline development workflows, improve efficiency, and enhance the quality and reliability of our software.
• Understands various programming languages, frameworks, and development methodologies, which allow you to make informed decisions and solve complex technical challenges.
• Troubleshoot and resolve complex technical issues. When problems arise, you use your experience and problem-solving skills to identify the root causes and implement effective solutions.
• Manage relationships with cloud service providers, tool vendors, and other external partners.
• Drive a culture of collaboration, knowledge sharing, and continuous learning within the team and across the organisation.

Key Skills:

• 3+ years of experience in a leadership or management role, with demonstrated ability to lead and motivate teams.
• Ability to hire and onboard developers at rapid rate.
• Proficiency in a variety of programming languages, including but not limited to Java, C/C++, JavaScript etc. 7+ years of professional experience developing software applications.
• Expertise in public cloud, server-side technologies, databases and VOIP protocols.
• Awareness of security best practices and the ability to implement security measures to protect applications and data.
• A portfolio of past projects showcasing full-stack/VOIP development skills.
• Ability to work independently and as part of a collaborative team.
• Strong commitment to delivering high-quality code and solutions on time and within scope.
• Bachelor’s degree (or equivalent) in relevant discipline.

Desirable:

• Experience with Contact Centre, IVR, Virtual Agents, VoIP and telecommunications is highly desirable.
• Experience with any public cloud platform (AWS or GCP) is a huge plus.

Other requirements:

This position requires the ability to be On Call.

• Five9 Shares
• Bonus Scheme
• 10% Flex Benefits
• Meal Allowance
• Medical Insurance
• Life Insurance
• 25 day Annual Leave + Public Holidays