Associate Platform Engineer

The Associate Delivery Platform Engineer position is an entry level position that will introduce the applicant to Five9 and Five9 Contact Center Product and Delivery Methodology. As an entry level contributor to the Professional Services Team, the ideal candidate will be a passionate, ready to learn, be 100% a team player and performer and wanting to develop their skills to becoming a full Platform Engineer. 

Key Responsibilities: 

• Learning Five9 products and processes 
• Learning detailed contact center terminology and processes 
• Learning and understanding a baseline in contact center telephony 
• Be involved in opportunities to apply related knowledge in both a practice environment as well as production environments 
• As knowledge develops, become more involved in actual client project implementation work 
• Effectively communicate with internal and external stakeholders 

Key Qualifications: 

• 4 year college degree or equivalent experience with focus on computer sciences. 
• Exposure to CRM (Custom Relationship Management) applications a plus 
• Ability to work remotely and learn effectively 
• Strong sense to inquire and ask questions 
• Self-starter possessing excellent time management skills; Able to manage multiple activities simultaneously while being reviewed at a management level for growth and accuracy requiring little or no oversight and/or direction. 
• Excellent verbal and written skills required. 

Key Skills: 

• Strong technical aptitude in learning object-based development tools
• Must have strong aptitude in developing and maintaining positive and productive relationships with clients and peers
• Solid verbal and written communication skills
• Ability to quickly translate needs into strategies for a solution
• Multiple development language/tool experience a plus. 

This role is fully remote for candidates who reside at least 50 miles away from our San Francisco or San Ramon office locations. For candidates who reside within 50 miles of our San Francisco or San Ramon locations, this role will be Hybrid. 

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