Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
We are looking for an experienced, high-energy Senior Engineer for our Test Engineering team. You will use proven testing practices to foster excellence in our products. This includes usage and development of tools and frameworks necessary to support testing and release builds. You will apply your technical knowledge, leadership skills, software development methodologies, best test practices, and proven processes to consistently deliver great quality products in a predictable manner.
Responsibilities:
- Software testing and quality assurance of Five9 Virtual Contact Center applications, working under Agile software development environment.
- Provide technical leadership to design test plans for native cloud applications built in Google Cloud Platform (GCP).
- Lead Quality and Automation initiatives across multi-disciplinary teams, coordinating process definition, best practices and efficient usage of infrastructure.
- Participate in Agile software development ceremonies (standup, grooming session, sprint demo, increment planning).
- Working within geographically distributed team of Dev, UX/UI designers, architects, PdM, RM, and QE.
Required skills:
- 5+ years’ experience in the SaaS industry, understanding of SW development process and testing methodologies.
- Knowledge of SW version control, bug-tracking, and test management systems.
- Experience in front-end testing of Web based apps on desktops (Win, iOS) as well as on iPad/Android tablet, and mobile devices.
- Troubleshooting and analytical skills, logs analysis.
- Proven experience in building, maintaining, and supporting test solutions for enterprise SaaS applications.
- CS/EE degree or equivalent with 5+ years of proven related experience.
- Practical experience with DBMS (MySQL desirable).
- Basic knowledge of UNIX/Linux.
- Experience of API testing.
- Knowledge of programming techniques and algorithms (OOP, multithreading, script languages such as Java Script or Python).
- Knowledge of Java Integrated Development Environment (Eclipse, InteliJ, etc.).
- Knowledge of Web UI Automation with tools like Selenium.
- Good technical English reading, writing, and verbal skills.
- Strong coaching and mentoring skills.
- Strong interpersonal, reliable and communication skills
Desirable skills:
- Cloud platform experience such as AWS, GCP, or Azure.
- Knowledge of Cloud Infrastructure automation software tools.
- Experience in Test Automation projects for cloud computing solutions (private or public).
- Experience with NoSQL DB like Google Cloud Datastore.
- Experience with security protocols (i.e., OWASP Top Ten, PCI Compliance, and data encryption standards).
- Basic knowledge of VoIP, ISDN, PSTN.
- Experience with high-volume transactional systems.
- Five9 Shares
- Bonus Scheme
- 10% Flex Benefits
- Meal Allowance
- Medical Insurance
- Life Insurance
- 25 day Annual Leave + Public Holidays
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
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