Senior Software Engineer - Voice

Our global voice team is looking for an energetic and experienced Software Engineer who is passionate about creating high-performing, scalable, and resilient mission critical voice services that are the foundation of Five9’s contact center platform. The engineer's responsibilities include software development, integration, enhancing customer experiences, staying updated on technology, collaborating with the team, ensuring software quality, documentation, and problem-solving. Ultimately, the role contributes to delivering exceptional customer experiences.

Key Responsibilities:

• Be part of an agile team developing a scalable, highly available VOIP platform using modern PaaS platforms such as GCP.
• Utilizing Java Spring Framework, Spring Boot and reactive programming pattern for creation of highly scalable, robust microservices.
• Participate and contribute to requirements analysis and feature grooming.
• Understand how to leverage PaaS components, such as message buses, cloud functions (lambdas), and noSQL databases when developing software in order to achieve scalability, reliability, and operability.
• End-to-end feature development from UI implementation all the way through the middleware and backend platform.
• Document and communicate clearly architecture and implementation solutions.
• Have ownership of your code in production, including on-call, troubleshooting.

Key Skills:

• 5+ years of industry experience in software development.
• Highly proficient in Java – Spring Framework, Spring Boot, reactive programming (desirably, but not required to have experience with rxjava or similar) and JavaScript.
• Experience with public cloud, databases (mySQL, Cloud Storage, etc).
• Experience in developing automated test cases with modern tools such as JUnit.
• Experience in operational code ownership – on-call, troubleshooting, uptime.
• Must have experience working within an Agile/Scrum team.
• Positive, self-motivated and enthusiastic attitude with a strong sense of ownership.
• Strong proactive communication skills, both verbal and written.
• Experience in contact center software, VOIP protocols is a huge plus but not required.
• This position requires the ability to be on-call.

• Five9 Shares
• Bonus Scheme
• 10% Flex Benefits
• Meal Allowance
• Medical Insurance
• Life Insurance
• 25 day Annual Leave + Public Holidays