Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Our analytics team is looking for a Senior Data Engineer to play a crucial role in implementing, improving, and influencing five9 business performance and take our BI to next levels. As part of the analytics team you will lead and innovate anomaly detection solutions from high-speed and large volume events collected in real-time from large number of sources. You will need design and implement system to provide recommendation on improvement initiatives that continually drives focus to improve the customer experience. Your experience and enthusiasm will inspire others to position for long-term solution success. Are you ready to embark and lead in this exciting role? This position is open to qualified applicants nationwide. Candidates residing within 50 miles of our San Ramon, CA or San Francisco, CA offices are required to be in the office three days a week (Mondays, Wednesdays, Thursdays).
Responsibilities:
- Taking a lead role to enhance observability into the Five9 platform.
- Responsible for anomaly detection based on time-series high-throughput events and root cause analysis.
- Work with large data sets translating business requirements to actionable items.
- Be the owner, report the visual story and help teams deliver impact through data experiences.
- Work with developers, making the data extensible to automate data-driven workloads.
- Help influence and integrate real-time anomaly detection to the underlying ETL pipelines.
- Scope requirements and prioritize accordingly.
- Be responsible for maintaining security and data access models.
Requirements:
- 4+ years of experiences in building applications and services in one of AWS and GCP cloud platform.
- 2+ years of experience in developing big data streaming applications (Dataflow is a plus).
- Good knowledge of statistical modeling, anomaly detection, and contextual root cause analysis.
- Good understanding of ETL pipeline and data warehouse.
- Solid business intuition, detail-oriented with a high standard for accuracy
- Strong software design, complexity analysis, development and debugging skills in Java and/or python.
- Demonstrate excellent written and oral communication skills
- Positive, self-motivated and enthusiastic attitude with a strong sense of ownership.
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As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our total reward package also includes:
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
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