Engineering Manager - Data Services

Our Data Platform team is at the heart of our analytics-based solutions, enabling data-driven decision-making and powering advanced analytics and machine learning models.

The Engineering Manager for the Data Platform team will lead the engineering efforts to design, build, and maintain our state-of-the-art data platform. This role requires a blend of leadership, background technical and team delivery expertise, and a good understanding of data engineering principles. The successful candidate will be responsible for overseeing the delivery of scalable, reliable, and high-performance data solutions to support our analytics needs.

Responsibilities:

• Delivery:

• Lead the design, development, and operation of a scalable and reliable data platform.
• Ensure timely delivery of projects with high quality and within budget.
• Oversee the adoption of best practices in data modeling, data warehousing, and data integration.

• Team and People Management:

• Build and lead a high-performing team of data engineers.
• Foster a culture of innovation, collaboration, and continuous improvement.
• Conduct performance reviews, provide constructive feedback, and support career development plans for team members.

• Team Growth:

• Identify talent needs and participate in the hiring process to grow the team strategically.
• Mentor team members and facilitate knowledge sharing and technical skill development.

• Stakeholder Management:

• Collaborate with cross-functional teams to understand their data needs and deliver solutions that meet these requirements.
• Communicate effectively with both technical and non-technical stakeholders to ensure alignment on project goals and expectations.
• Manage stakeholder expectations and provide regular updates on project progress.

Skills, competencies and qualifications:

Required:

• 3+ years of experience in a leadership or management role, with demonstrated ability to lead and motivate teams.
• A minimum of 3 years of experience in a software engineering individual contributor position.
• Demonstrated ability to manage and deliver multiple complex projects simultaneously, including setting priorities, leading cross-functional initiatives, and managing project timelines and deliverables.
• Excellent leadership, communication, and interpersonal skills.
• Experience in leading change management efforts, including the ability to manage team dynamics, foster a culture of continuous improvement, and navigate organisational changes effectively.
• Solid background working in a SDLC with a standard programming language.
• Technical background in data architecture, data modeling, and distributed systems principles.
• Proficient in SQL and experience big data technologies.
• Experience with cloud technologies (e.g., AWS, Azure, Google Cloud Platform).

Nice-to-have:

• Familiarity with Apache Kafka, Google BigQuery, PubSub, and the GCP ecosystem.
• Previous experience in the Contact Center industry.

• Five9 Shares
• Bonus Scheme
• 10% Flex Benefits
• Meal Allowance
• Medical Insurance
• Life Insurance
• 25 day Annual Leave + Public Holidays