Principal Technical Services Engineer

Description

• Acts as a Sr. level engineer to handle escalations, high priority issues, and high visibility tasks.
• Must be comfortable speaking to audiences of various technical levels.
• Must be comfortable speaking directly to customers. 
• Develops and delivers detailed technology solutions, based on Devo’s platform, through consulting project activities.
• Support system architecture definition, hardware/software specification and/or design, implementation, testing, client training, problem identification, and solution deployment.
• Develops parsers, dashboards, alerts and other content in the Devo platform based upon customer requirements.
• Operates as part of a project team consisting of other PS engineers and technical program managers to achieve and exceed customer goals and expectations.
• May participate in sales and proposal presentations in addition to completing ongoing team account activities.
• Identifies additional product/services opportunities in customer organization.
• Responsible for translating the client’s business requirements into specific systems, applications or process designs for very large complex technology solutions and integrating architecture.
• Acts as an advocate for the customer in internal meetings.
• Must be able to operate at the customer’s offices as needed.

• BS/BA degree in a technical field, or equivalent experience.
• 4+ years’ experience in a technical services implementation and/or software engineering role.
• Experienced in development of regular expressions for extracting/parsing data.
• Experience developing scripts with python is required.
• Experience with AWS (S3, lambda, CloudTrails, etc) is highly desired.
• Must have experience writing queries and working with big data.
• Must have experience in working with customers/clients to install and configure technology products is required. Experience with cyber security or enterprise log management products is preferred.
• Extensive experience with Linux and Windows operating systems.
• Demonstrated ability to organize, prioritize, and multi-task in a fast paced, changing environment to meet deadlines.
• Demonstrates proficient and effective presentation skills.
• Effective written and verbal communication and interpersonal skills.
• Experience with configuring/installing products like Splunk, Elastic, Arcsight, Qradar and similar products is highly desirable.
• Experience with Javascript, Perl, TCL and or any other similar technologies is preferred.
• Experience with data visualization tools such as Power BI or tableau is preferred.
• Preferably have worked for a SIEM vendor.
• Preferably have deployed a SIEM.
• Preferably have worked in a SOC and/or delivered consulting in this area.

• Action Oriented
• Plans & Aligns
• Manages Complexity
• Collaborates
• Communicates Effectively
• Customer Focus
• Resourcefulness
• Drives Results
• Tech Savvy
• Interpersonal Savvy
• Calm Demeanor

• Regular Expressions
• Data Parsing
• Python
• CLI, APIs and UI.
• Big Data Query Languages (SPL, SQL, Linq, etc)
• Syslog
• Git / Jira / Confluence
• Linux/Windows Operating Systems
• Data visualization tools
• Cyber Security experience is preferred

• You’ll join a company where we value our people and provide the tremendous opportunities that come with a hyper-growth organization.
• Be part of an international company with a strong team culture that celebrates success. Share our core values: Be bold - Be Inventive - Be humble - Be an ally.
• A flexible work environment that lets you work in the way that works best for you — in the office, fully remote, or hybrid.
• Work in an environment that will challenge you and enable you to grow as a professional with training and professional development to help you reach your goals.
• Comprehensive Benefits including Healthcare 401K,  Employee Stock Option plan,  Employee referral program, and so much more!  

Devo does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

Don’t meet every single requirement? At Devo we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

At Devo, diversity and inclusion means more than treating employees well and making them feel welcome. It is a commitment to hiring people who bring different insights because of their unique perspectives, ways of thinking, and prior experiences.

We intend to continue hiring great people and protecting our culture so everyone can be themselves and speak their minds. That way Devo will always be a place filled with purpose, energy, hard work, thoughtfulness, and respect.

To All Agencies: Please, no phone calls or emails to any employee of Devo outside of the Talent Acquisition team. Devo's policy is to only accept resumes from agencies via the Devo Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Talent Acquisition team. Any resume submitted outside of this process will be deemed the sole property of Devo and in the event a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid