Technical Project Manager

The Professional Services Technical Project Manager will be responsible for guiding, developing, and executing on the overall technical journey of Devo´s key customer accounts and projects. Complementing the work of other teams, they will help our customers get maximum business value from their Devo implementation by managing the onboarding and other special projects within Devo’s product suite.    

   

Will also help accelerate Devo’s overall product growth agenda by driving the success of Engineering projects and initiatives, as well as cross-functional activities across the Sales, Pre-Sales, Professional Services, and Customer Success teams. This position is responsible for the overall coordination with customers and internal teams.   

   

Responsibilities:   

• Train and become a Devo Platform superuser and become a reference for the organization and customer (SIEM, SOAR, etc.).   
• Establish a tight partnership with other Devo departments (Pre-Sales, CS, Professional Services, Product) providing visibility and transparency.   
• Act as a representative of the Professional Services Team in cross department customer-oriented meetings.   
• Act as an advocate for the customer in internal Devo meetings.   
• Communicate with customers on matters related to Engineering that get out of the scope of other departments.   
• Contribute to projects adding the value of a holistic view of the platform and the knowledge of the needs of the most important clients.   
• Translate the client’s business requirements into a specific system integrated in our platform.   
• Operate Devo platform as an expert-level user.   
• Acts as an advocate for the user in internal meetings.   
• Interact with other Devo’s departments.   
• Be able to efficiently, and thoroughly manage a customer implementation end to end.   

Requirements:   

• 4+ years’ experience in a professional services implementation and/or technical project management roles.   
• Must be proficient in English.    
• Must have experience in working with customers/clients to install and configure technology. products is required. Experience with cyber security or enterprise log management products is preferred.   
• General experience with Linux and Windows operating systems.   
• Demonstrated ability to organize, prioritize, and multi-task in a fast paced, changing environment to meet deadlines.   
• Demonstrated proficient and effective project management skills.   
• Effective written and verbal communication and interpersonal skills.   
• Goal oriented minded, pragmatic vision and lean working methodology.   
• Full English professional proficiency.   

Background experience:   

• Experience in project management, technical project management, or engineering.   
• Experience in SIEM is preferred.   
• Experience with data visualization tools such as Google tools, MS PowerPoint, etc.   
• Experience in a SOC and/or delivered consulting in this area.   

• You’ll join a company where we value our people and provide the tremendous opportunities that come with a hyper-growth organization. 
• Be part of an international company with a strong team culture that celebrates success. Share our core values: Be bold - Be Inventive - Be humble - Be an ally.
• Work in an environment that will challenge you and enable you to grow as a professional. 

• Top end hardware.
• Employee referral program — get a bonus for helping friends get jobs at Devo!
• Employee Stock Option Plan.
• Company offsites and events.
• Gender and diversity initiatives to increase visibility, inclusion, and sense of belonging.