Senior Development Operations Engineer - Site Reliability Engineering

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.  Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.  American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.  And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.  Find your place in technology on #TeamAmex. 

How will you make an impact in this role?

This person is responsible to provide consultation and strategic recommendations by quickly assessing and remediating complex platform availability issues. This is an opportunity to work in one of the best technology units to help improve customer experience for American Express and influence how millions of people interact with their cards, their merchants, and their money.

As a part of our tech team, we could work together to bring ground-breaking and diverse ideas to life that power the digital systems, services, products, and platforms that millions of customers around the world depend on. If you love to work with APIs, contribute to open source, or use the latest technologies, we’ll support you with an open environment and learning culture to grow your career.

Role Responsibilities:

• Hands-on engineer with expertise in developing complex, large scale enterprise applications/tools.
• Responsible for technical aspects of software engineering for assigned applications including design, developing prototypes, and coding assignments.
• Empower teams to automate demand driven scalable application deployments in test or production environments.
• Apply specialized knowledge of industry standards or practices to assigned initiatives to identify complex and or broad problems and issues and formulate recommendations.
• Collaborates with leadership across teams to define solutions, technical implementation to drive software maturity and practices.
• Drive the technical roadmap for runtime systems, ensuring the reliability, scalability, and performance of platforms.
• Establish and monitor key performance indicators (KPIs) for runtime and resiliency and drive continuous improvement efforts to meet or exceed these metrics.
• Provide technical leadership and guidance to the team, fostering a culture of innovation, collaboration, and accountability.
• Act as a technical contributor by participating in architecture design, code reviews, and troubleshooting complex technical issues.
• Design and implement innovative solution/framework that will improve software engineering velocity, infrastructure resiliency and security, and data availability.
• Develop common framework components (to be leveraged by enterprise applications), define standards for configuration, monitoring, reliability, and performance engineering.

Minimum Qualifications:

• Bachelor's Degree  
• 5+ years or equivalent work experience in DevOps
• Experience in supporting mission critical highly available enterprise applications.
•  Experience with performance with testing and tuning Java and Python applications
• Experience orchestration tools Ansible.
• Experience in relational and NoSQL databases.
• Experience on enterprise tools set such as Splunk, Grafana, Dynatrace, AppDynamics, BMC, Prometheus etc.
• Experience with Splunk, ELF 
• Experience with  Service Oriented Architecture design principles, execution patterns and performance optimization.
• Experience  and strong analytical and debugging skills.
• Experience with cloud infrastructure, distributed systems, and containerization technologies, 
• Experience in incident management, monitoring, and capacity planning.

Preferred Qualifications:

• Strong interpersonal communication skills and the ability to work well in a diverse team-focused environment.
• Experience with SRE best practices
• Strong engineering background in account receivables and loyalty.
• Experience with design, data structures and algorithms,
• Experience with agile software development methodologies and practices such as Scrum/Kanban, iterations, user stories.
• Ability to build positive relationships with your team, business, and technology partners to achieve established goals.
• Ability to effectively interpret technical/business objectives and challenges and articulate solutions.
• Influence and lead team members with creative thought leadership with data driven changes and improvements by challenging status quo.
• Demonstrate the ability to effectively communicate to internal business clients and leadership on each facet of issue handling including (but not limited to): issue identification, service restoration, solutions to permanently resolve to ensure high levels of ongoing service etc.

Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.