Senior Manager - Network Product Development & Management

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Do work that matters:

The Sr. Manager, Product Development & Management is an exciting new global product development role that will drive the enablement of the next generation of payment processing, by understanding local market regulatory and processing requirements, and building a roadmap for this local network payment capability that interfaces effectively back to American Express’ Global Network. With global responsibility, focusing at the local market level, this role will build effective partnerships with both internal and external teams to deliver new network capability which future-proofs Amex payment processing for local market requirements.

See yourself in our Team:

The American Express Network enables over $1.2 Trillion in annual spend and serves card Issuers and Acquirers in over 170 markets worldwide. The Network & Acquirer Solutions (NAS) team operates the Network with the highest levels of performance, security, and integrity; and is supporting Network coverage expansion by onboarding new Network Issuers and Acquirers, as well as launching our new Network in China. The NAS team is also driving a strategic, multi-year transformation to modernize the Network crafting innovative products, services, and capabilities that will anticipate the needs of customers by enabling more types of payments.

What is your role on our Team:

• Product Development: Operating at a global level, while focusing market by market, develop, enable and operationalize local network payment capabilities and cross-border interoperability with the Amex Global Network
• As part of this product development, 
• identify business needs and requirements for Local Network capabilities, either specific to a particular market or more broadly as part of the core Local Network infrastructure set, and build the appropriate business case to justify the capability
• Capture requirements and context, drive envisioning and solutioning, leading to a clear feature driven technical roadmap for development
• Supervise the development, ensuring the ultimate timely delivery of ‘fit for purpose’ capabilities
• Ensure the vital operational support, supervising andongoingg maintenance and hygiene of new capabilities has been considered and implemented.
• Provide ongoing monitoring, support and consultancy for launched Local Network capabilities where required, acting as subject matter expert, to ensure launched capabilities remain effective and functional. 
• Support and enable the delivery of the local network product roadmap 
• Collaborate with other business units and external partners to drive and deliver local network capabilities
• Build core payments network operational knowledge, and apply subject matter expertise to set direction and drive progress across local network projects. 
• Provide Network to Network (N2N) thought leadership, consultancy and design services, supporting the establishment of core N2N architecture, including transaction flow, N2N reconciliation, and necessary data/file transfers between Networks.    
• Provide Project Management services, developing best in class project management tools and processes to use and reapply, in leading the end to end delivery of new Local Network capabilities, through the product development life cycle and into product launch.
• Opportunity to lead contingent workers supporting the local network projects, where required

We’re interested in hearing from people who have:

• A passion to drive delivery and results in a fast paced, innovative and sophisticated environment. 
• Strong Interpersonal skills and the ability to influence, negotiate and drive decisions across a wide range of diverse partners
• Experience working on large scale, cross-platform projects
• Strong project management proficiency, preferably including understanding of Agile methodology and practices.
• Demonstrated ability to break down and interpret complicated business needs into requirements that can be delivered against to produce a product or service
• Flexibility and readiness to work within a distributed team.
• Technical competence, comfortable working and conversing in a technical environment
• Strong interest in balancing multiple deliverables simultaneously, using effective prioritization and multi-tasking skills

The following experience and knowledge will be well considered:

• Experience in developing new products, establishing and leading detailed product roadmaps
• Strong competence in network and payment technology, network specifications, core systems and processes, ideally including new payment capabilities and trends.
• Program and Project management experience, leading sophisticated projects across multiple teams and geographies
• An understanding of network policy, and how that policy governs operational capabilities and process.
• An understanding of how network partners are connected to and configured on the AEGN network.
• Experience in Network and Local Market/Industry message specifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.