Principal Security Engineer

Job Description

Job Summary

Would you like to be a part of a fun, sophisticated, and growing Security team for a best-in-class SaaS company?

Zendesk is looking for a talented Principal Security Engineer with solid communication and analytical skills to help us provide technical leadership for our Security program. We are seeking someone with a mixture of technical ability, attention to detail, ability to connect disparate pieces of data and someone who can function well on a high-performing and closely-knit global team. 

Zendesk’s Threat Monitoring & Response Team develops and implements processes and tools that allow us to react swiftly and decisively to identified threats to Zendesk and its customers. We partner with our Security Engineering teams to ensure we have the right tools and techniques in place to successfully monitor and detect threats to the Zendesk platform

What you’ll be doing:

• Lead and manage technical cyber security investigations, triage and containment.

• Lead the development of DFIR processes, playbooks, and frameworks 

• Lead regular incident postmortem exercises, with a focus on deficiencies requiring additional attention.

• Stay current with and remain knowledgeable about new threats and tactics. Analyze attacker tactics, techniques, and procedures (TTPs) from security events across a large network of devices and end-user systems.

• Lead the development and operation of automation and orchestration tools to reduce manual tasks.

• Partner with the security engineering team to mature monitoring and response capabilities.

• Will take part in an on-call rotation.

• Actively participate in the cyber security community building relationships and knowledge sharing

• Help Zendesk teams and partners understand global cyber events and mitigate threats as they relate to Zendesk.

• Define the technical roadmap and assist with the design of Threat Monitoring & Response operations

• Develop and mentor junior staff through open communication, training and development opportunities and celebrate success.

• Easily adapt to change, seek new responsibilities, accept challenges and thrive in ambiguity.

What you bring to the role:

Required:

• A team-first, collaborative approach.

• Excellent problem-solving skills and self-motivation to learn and upskill regularly.

• 5+ years of information security response and investigation experience

• Experience working in a global cloud based environment

• Experience in a scripting language

• Experience briefing customers throughout the business on current cyber threats and events.

• The ability to work independently and across functional teams.

• Great communication (verbally and written), organizational skills and problem solving.

Preferred:

• Security certifications such as CISSP or SANS

• Experience in information sharing organizations such as ISAC

• Involvement in local or regional security user groups or conferences

• Experience automating tasks with Python 3 or Powershell preferred

• Experience with system engineering 

#LI- SM12

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

The US annualized base salary range for this position is $177,000.00-$265,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.