Senior Software Engineer

Job Description

Why join the Engineering Productivity team at Zendesk?

We are leading innovation at Zendesk by building highly scalable and efficient build environments that will be used by 1000+ developers consisting of 500+ Zendesk services. We’re looking for a Staff Software Engineer in Poland to join the team to improve the tool and increase the adoption across Zendesk. You will be working with a group of highly skilled engineers with high autonomy building tools which will be used by the engineers every day to develop the Zendesk product. 

Do you want to be a visionary in making things function better, faster, and more reliably? Are you a smart collaborator who has exceptional skills to deliver high-quality solutions? Then join us and work for a fun company where your participation in building a phenomenal product is really valued. This is an excellent opportunity to have a large impact on an entire engineering organization.

What you get to do every day:

• Build and support tools to simplify development and build processes

• Collaborate with users to improve the tool based on their feedback

• Lead projects and feature development along with other engineers in the team

• Look for opportunities to optimize for speed of launches, cost of environment 

• Mentor engineers in the team through pairing and code reviews

• Share knowledge and learnings across the organization

What you bring to the role:

Required:

• Ability to transform visions & roadmaps into reality.

• You love problem-solving, investigating issues and discovering the appropriate solution

• Good understanding of Kubernetes, or orchestrating Docker containers.

• Excellent verbal and written communication skills, and interpersonal skills.

• Expert knowledge in and strong hands-on experience with application configuration, infrastructure, automation, and operations.

• Tactics and strategies for engineering productivity internal products to highly technical users in a large multi-product SaaS organization.

• Experience with infrastructure management tools (Chef, Terraform).

• Experience with CI/CD tools (Jenkins, Spinnaker).

• Ability to collaborate with remote teams.

Nice to have:

• Experience with languages Go and Javascript

• Experience with templating tools like Helm, Jsonnet, Cuelang

• Experience with data analytics

• Passion or experience working with large language models (e.g. ChatGPT)

About Zendesk

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. 

More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products.  Based  in  San  Francisco,  Zendesk  has operations  in  the  United  States,  Europe,  Asia,  Australia,  and  South  America.

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

The Poland annualized base salary range for this position is zł198,000.00-zł340,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.