Engineering Manager - Ruby (Sell Core Team)

Job Description

At Zendesk, we value individuals who are dedicated to both users and technology, as we believe this is crucial in building an exceptional product. The Sell Core Team is responsible for the development of Zendesk Sell - a Sales Automation Software, with the use of an internal microservice architecture.

As an Engineering Manager in the Sell Core Team, you will lead initiatives that improve the quality of the product by optimizing existing components, tuning performance, solving customer-reported issues, and automating work processes. Your contributions will have an impact on the flawless product, Zendesk Sell, from day one. You will collaborate closely with team members and other engineers at Zendesk to successfully implement common goals and vision, fostering lasting relationships and continuous learning.

What you'll be doing:

• Collaborate closely with teams across the globe, with the majority of the team based in Pune or with equivalent experience.

• Grow and mature the team, enabling them to take ownership of the codebase and undertake end-to-end projects.

• Participate in all phases of the software lifecycle, including liaising with leadership to ensure roadmap execution.

• Supervise successful progression of projects through production stages in our continuous integration environment, up to deployment.

• Engage in regular and open one-on-one meetings with your team members.

• Provide regular feedback to your team members in a caring and direct manner.

• Help your team members set specific, achievable goals that will further their careers and bring them to the next level.

What would you bring to the team?

• Proven experience in people management, with a track record of coaching and mentoring individual contributors

• A passion for fostering a diverse and inclusive team culture

• Experience leading SCRUM/Agile delivery teams

• Excellent communication skills in English to collaborate effectively with globally distributed teams

• Prior experience in a SaaS company

• Experience with some technologies from our tech stack (see below).

Our Tech Stack

• Our backend code is written in Ruby 3, Rails 7 and Ruby ecosystem

• Our data is stored on Aurora, Elasticsearch, Redis, DynamoDB, S3, and is queued or streamed through RabbitMQ and Kafka.

• Our workloads run on Kubernetes clusters hosted on AWS. We use various AWS services.

#LI-MJ1

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.