Associate Technical Project Manager

Job Description

Zendesk is searching for an Associate Manager for our Application Solution Engineering team to join and lead a motivated development team. 

You will be using both your leadership and your technical expertise to grow, guide, and enable our team of hardworking engineers. As the leader of the team you’ll ensure that they're building architecturally-sound applications, and delivering quality applications to our customers. You must also be someone who enjoys working and solving sophisticated problems and has experience designing, deploying and scaling cloud applications on the AWS platform. This role has high visibility working across different teams, working with pre-sales, Architects, Engineering, large customers ensuring applications are delivered efficiently.

What you get to do every day:

• Manage Projects and Delivery of Custom Application Solutions.

• Lead Architectural decisions, Scoping & Estimations.

• Participate in all phases of the software lifecycle and work with Architects, Developers & QA to develop & deliver projects in time  with high standards.

• Recruit, onboard and retain hardworking software engineers

• Provide the team with career mentorship and regular guidance

What you bring to the role:

• Degree in Computer Science, Engineering, or equivalent and a minimum of 8 years of experience in Delivery, Project Management & Software development, preferably in a SaaS environment.

• Technical Full Stack development and Application integration  experience.

• Around 5 years proven experience building enterprise grade software and have seen some of the challenges presented working at a global scale.

• At least 2 year of experience in a role where you had direct managerial responsibility for software engineers on your team, or demonstrated leadership in a team-lead type role

• Demonstrate understanding of software development by proposing alternative solutions as needed

• Proficiency working with APIs and building integrations between diverse systems to create cohesive and efficient solutions

• Strong background in scoping and estimating solutions to provide accurate and realistic project timelines

• Experience in providing solution recommendations based on comprehensive analysis of documented requirements

• Possesses a deep understanding of application integration, product packaging, positioning and, revenue analysis

• Solid understanding of AWS (or another cloud provider) products and services

• Great communication skills both written and verbal

• Experience with workforce management products such as forecasting, intraday scheduling, agent productivity tracking is a plus

• Experience working with APIs of platforms in the WFM ecosystem such as telephony & HRIS is a plus

Tech Stack Experience

• We write our code in Java Script  and run on Node.js while using Express as our web framework.

• We use various AWS services to run our workloads and store our data.

• Our data are stored on MySQL.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer.

Zendesk seeks to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to recruitingops@zendesk.com with your specific accommodation request.

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Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.