Client Services Project Manager Packaging

Location: Horsham, United Kingdom

Category: Customer & Technical Support

Employment Type: Full time

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Position Summary:

The Project Manager is responsible for managing and leading all aspects of a project. This includes initial client discussions, developing project requirements, documentation, and coordinating all project activities through to completion.

Key Responsibilities:

• Manage delivery of all technical and service aspects for client projects.
• Determine and assess study requirements.
• Maintain continuous communication with internal departments and external customers.
• Initiate involvement of relevant departments to ensure high-quality work.
• Attend and represent the business at Project Meetings and kick-off meetings.
• Facilitate customer teleconferences, visits, and audits.
• Drive Problem Reports to closure with Quality Assurance/Regulatory personnel.
• Translate customer needs into quotations and monitor budgets.
• Provide accurate financial forecasting and reporting.
• Verify final production information for Accounting before invoice release.
• Participate in business process improvement activities.
• Collaborate with the account manager to guarantee customer happiness.
• Apply Good Manufacturing Principles in all areas of responsibility.
• Demonstrate and promote the company vision.

Minimum Requirements/Qualifications:

• Understand and use SOPs required by company quality standards.
• Strong organizational, planning, and communication skills.
• Ability to present information and respond to questions effectively.
• Develop and maintain strong customer management skills.
• Knowledge of internal systems associated with projects.

Experience required of/in:

• Accredited degree, preferably in a health-related field.
• 3 years of successful clinical trial project management experience.
• In-depth understanding of clinical trials.
• Effective interpersonal abilities.
• Proficiency in personal computer applications.
• Proven experience with customers in a dynamic environment.
• Strong organizational and project coordination skills.

Preferred Qualifications:

• Proficiency in project planning tools (e.g., Microsoft Project).
• Proficiency in fundamental Project Management concepts.

Work Conditions/Physical Requirements:

• Ability to work in a cold environment on occasion.
• Ability to lift and carry up to 50 lbs.
• Ability to use a computer for up to 8 hours per day.
• 10-25% travel as needed.