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Platform Architect

ServiceNow

On-site
Tokyo, JP
Full-time
Senior
Staff
8+ yrs
Salary not listedPosted 3w ago

Real job — pulled straight from ServiceNow’s careers page · Verified July 24, 2026 · No reposts.

Job description

ServiceNow is hiring a Platform Architect — a full-time, based in Tokyo, JP role. Apply directly on ServiceNow's careers page below.

Platform Architect

Location: Tokyo, jp

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, is the AI control tower for business reinvention. Our AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

 

Job Description

You will be part of the Customer Outcomes team. Our purpose is to accelerate platform adoption and improve customer outcomes. We do this through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, our leading practices, methodologies and tools based on our experiences from 1000's of customer engagements.

What you get to do in this role: 

The Customer Outcomes Senior Platform Architect is a technical advisory role, responsible for helping our customers establish a technical foundation in the Platform and design solutions that improve outcomes. The Senior Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the technical health of the platform. This is a consultative role focused on guiding , partner and customer employees on the engagement team to provide a solution on a technical architecture designed for long-term success.

  • You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions.
  • Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
  • Provide a variety of knowledge across multiple workflows.
  • Develop relationships with technical and business leaders at the customer site to understand the role of in their digital transformation vision.
  • Translate goals to outcomes into a customer roadmap.
  • Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
  • Engage with the customer's Enterprise Architects to position as the digital transformation platform standard, integrated with the customer's core applications.
  • Manage technical governance, and an delivery operating model and governance.
  • Ensure instance health by working with the engagement team to reduce technical debt and align to leading practices.
  • Support the sales effort by scoping and estimating the engagement and change orders.
  • Be an active contributor of leading practices and expertise related to the platform.
  • Maintain skills / certifications on for .

Qualifications

To be successful in this role you have:

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • 8+ years progressive experience as part of a professional services organization; or equivalent education/experience
  • Management consulting experience
  • Ability to travel up to 20%
  • Creativity with comfort running programs independently within a "startup paced" environment
  • Success driving complex issues through analysis and resolution
  • certifications in aligned workflow
  • Large program experience leading architecture and design
  • Enterprise architecture experience
  • Cloud application technology experience
  • Must be fluent in Japanese
  • Must be authorized to work in Japan

 

FD21

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, may confirm the distance between your primary residence and the closest office using a third-party service.

Equal Opportunity Employer

is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

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Frequently asked questions

What skills are required for Platform Architect at ServiceNow?

The required skills for Platform Architect at ServiceNow include: AI.

What is the seniority level for Platform Architect at ServiceNow?

Platform Architect at ServiceNow is a Senior / Staff level position.

How do I apply for Platform Architect at ServiceNow?

You can view the full description and apply for Platform Architect at ServiceNow on EchoJobs: https://echojobs.io/job/servicenow-platform-architect-79s9d.