ProdOps Engineer

Location: Sao Paulo, br

Company Description

About Playtech

Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B and B2C businesses. Both divisions leverage Playtech’s proprietary technology to deliver innovative products and services to ensure a safe, engaging, and entertaining gaming experience. Playtech is the gaming industry's leading technology company delivering business intelligence-driven gaming software, services, content, and platform technology across the industry.

Read more about who we are and what we do here: www.playtechpeople.com 

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech's overall commitment to responsible business practices. 

Job Description

Ready to level up your career?

Playtech‘s POP Team is looking for a proactive Product Operations Engineer with strong troubleshooting and investigation skills.

Your influential mission. You will...

• Participate in release management flow: applications setup, update, configuration changes
• Handle production problems and incidents
• Process internal and external customers' requests and issues
• Handle production system monitoring (alerting, dashboards)
• Ensure services SLO meets target
• Participate in 24×7 shift on-call rotation for critical production issues handling

Qualifications

Components for success. You...

• Have 2+ years of experience in L2 production application support
• Possess good Linux knowledge and hands‑on experience
• Have Kubernetes basics
• Understand network communications and protocols, including HTTP(S), WebSocket, TCP/IP, DNS, firewalls, and load balancing
• Bring strong troubleshooting and investigation skills
• Understand monitoring principles, alerting, performance, and healthiness metrics
• Have hands‑on experience with visualization tools, such as Kibana and Grafana
• Have experience using CI/CD tools and processes, including Git, Jenkins, and Argo CD
• Possess intermediate English proficiency or higher

You'll get extra points for...

• Prometheus monitoring system experience
• MongoDB support experience
• Experience of Terraform usage
• Programming/scripting on one of programming languages

Additional Information

Thrive in a culture that values...

• A supportive and collaborative team environment.
• Opportunities for professional growth and development.
• A commitment to innovation and excellence.
• A diverse and inclusive workplace where everyone is welcome.
• Comprehensive benefits and competitive compensation.

HOW TO APPLY?

In addition to your CV, please add a brief motivation letter covering your goals, your current working experience in a corporate environment. You can write it in the comment section at the end of the application page (under "your message to the hiring manager").

Join our team at Playtech's new Brazilian office, where we work together to support and enhance our live products and services. Be part of a global, dynamic and innovative team that values collaboration, continuous learning, and excellence.

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.