Sr Customer Quality Engineer

Location: Shenzhen, Shanghai

Job Description

As a Sr Customer Quality Engineer, you will be the local quality interface between customers in China, Sales, Customer Care, and Nexperia’s global Quality and technical organizations.

You will support a high-volume customer environment, coordinating customer quality concerns and ensuring complaints and other quality requests progress toward timely closure.

This is a customer-facing role requiring close collaboration with customers, Account Management, Customer Care, Business Group Quality, Product Quality, manufacturing sites, Failure Analysis, Reliability, and other global Quality functions.

The initial focus will be on operational customer-quality support, particularly customer complaints, 8D coordination, failure-analysis follow-up, customer communication, and case closure. As your technical knowledge and experience grow, you will have the opportunity to take on broader customer-quality ownership.

The role is based in China and supports customers across the China region. Travel to customer and Nexperia locations will be required depending on business needs.

What You Will Do

• Manage customer complaints from initial assessment through investigation, corrective-action follow-up, and closure.
• Coordinate 8D activities with manufacturing sites, Business Groups, Failure Analysis teams, and other technical functions.
• Track containment actions, root-cause investigations, and corrective actions, escalating delays or risks when required.
• Provide customers and Account Managers with timely, accurate, and aligned quality updates.
• Review customer requests for failure analysis and ensure the required technical information and samples are available.
• Coordinate internal functions during customer escalations and maintain clear ownership and action tracking.
• Support PCN, PPAP, qualification, and other customer-specific quality requests.
• Support customer audits, customer visits, quality reviews, and continuous-improvement activities.
• Prepare complaint status, quality performance, and action-overview reports.
• Maintain complete and accurate case information in the applicable Quality tools.
• Ensure consistent customer communication and failure-analysis handling.
• Manage multiple customer-quality cases simultaneously while maintaining speed, technical accuracy, clear ownership, and timely follow-up.
• Collaborate with colleagues in China and an international network of Sales Quality Engineers, manufacturing sites, Business Groups, and global Quality teams.
  
  

What You Will Need

• Bachelor’s degree in Electronics, Electrical Engineering, Semiconductor Technology, Quality Engineering, Manufacturing Engineering, or a comparable technical discipline.
• 3–5 years of relevant experience in Quality, Customer Quality, Manufacturing, Engineering, or Technical Customer Support.
• Working knowledge of structured problem-solving methods such as 8D, 5 Why, and Ishikawa.
• Ability to understand technical investigation results and translate them into clear customer communication.
• Fluent written and spoken Chinese and English.
• Strong customer orientation and ability to communicate confidently with customers.
• Structured and disciplined approach to follow-up and action tracking.
• Clear and concise communication skills.
• Ability to manage multiple priorities, urgent issues, and deadlines.
• Strong cross-functional and intercultural collaboration skills.

Talent acquisition based on Nexperia vacancies is not appreciated. Nexperia job adverts are Nexperia copyright © material and the word Nexperia® is a registered trademark.

D&I Statement

As an equal-opportunity employer, Nexperia values diversity not just because it is the right thing to do but because diverse teams perform better. We are dedicated to being inclusive, and a proof point of this dedication is that we were the main partner of the very first Dutch Paralympic Team NL House during the Paris 2024 Paralympic Games. Our recruitment process is inclusive and accessible to all, and we consider all applicants fairly, as well as providing a safe work environment and reasonable adjustments where requested.

In addition, we offer our colleagues the possibility to join employee resource groups such as the Pride Network Group or global and local Women's groups. Nexperia is committed to increasing women in management positions to 30% by 2030.