VOIP Engineer

Location: Baltimore, MD, us

Company Description

Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at http://www.mindlance.com.

Job Description

Job Title: Network Administrator

Duration: 12 Months
Location: Baltimore, MD

Looking for only W2 Contractors for this job.

Job Description:

• 2 plus years (less than 5 years) of solid hands on experience in Voip helpdesk or Voip engineer experience
• Experience with IP Networking and VOIP Monitoring
• Solid understanding of Core VOIP technology’s
• Solid Cisco UC knowledge understanding
• Good Customer Service, oral and written communication skills
• Time Management and able to follow up on incident closure
• Responsible for taking escalation calls from Tier 1 staff and working on tickets regarding UC issues
• Able to take direction from Senior staff
• Flexible scheduling as various shifts may come up or work priority’s may change
• Ability to take part in on call rotation

Should have strong working knowledge of the following (Required):

• Self-Skills:
  • Excellent Customer communication skills both oral and written
  • Communicative skills to convey a situation in a professional and logical manner
  • The ability to prioritize multiple assignments and meet deadlines
  • Strong organizational skills and ability to exercise sound judgement in any given service scenario
  • Ability to follow organization guidelines for change management
  • Ability to document responses to customer issues within ticketing system
  • The desire to learn more within the UC industry and be highly motivated to take on new challenges

• Unified Communications
  • Familiar with handling CUCM Macd’s
  • Familiar with troubleshooting Cisco Voip Gateway’s, FXO, FXS, translation patterns, RP, CSS, PT, HG, Codec issues, Sip debug
  • Analog and digital Telephony ( I.E. T1, PRI, SIP)
  • Endpoints ( Cisco phones and video end points
  • MACD work within different complex VOIP design setups
  • Handset and headset troubleshooting experience
  • Ability to pull monitoring reports and call logs from a UC centralized reporting system which touches all UC technologies
• Data Services
  • Basic Knowledge of Routing and switching
  • Basic knowledge of Spanning tree, EIGRP, BGP

Should have ability to learn or currently have the following (preferred):

Unified Communications

• Oracle SBC\EBC troubleshooting experience
• Avaya experience
• Skype for Business troubleshooting
• Microsoft Unified Messaging

Data Services

• UC principals through firewalls
• DMZ knowledge

Note: There is a chance this roll will relocate to Fort Smallwood in the Anne Arundel county area is Q1 or Q2 of 2017.

Additional Information

Thanks & Regards’

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Vikram Bhalla | Team Recruitment | Mindlance, Inc. | W: 732 504 6695