Application & System Reliability Engineer

Team: IT

Location: US

Commitment: Full-time

Workplace Type: remote

Accountabilities:

The Application & System Reliability Engineer will serve as a technical advisor supporting hyperscale customers, sales teams, and engineering groups to enhance product reliability, solve complex application challenges, and improve future system designs.

• Support hyperscale design and reliability engineering teams to ensure solutions meet and exceed customer reliability, quality, and performance expectations.
• Act as the primary technical contact for reliability and quality engineering support within assigned customer accounts and sales teams.
• Provide application expertise across electrical power distribution systems, including medium and low voltage solutions, rack-level power, power quality, controls, and related technologies.
• Collaborate with customer engineering teams to identify reliability challenges, evaluate risks, and proactively develop improvement strategies.
• Facilitate technical collaboration between customers and internal product teams to support innovation, design recommendations, and product roadmap improvements.
• Lead and accelerate 8D problem-solving processes, root-cause investigations, and corrective action initiatives with internal and external stakeholders.
• Support reliability improvement activities, including DFMEA events, failure analysis, and continuous improvement initiatives.
• Act as a voice of the customer by sharing market insights, application requirements, and reliability feedback with product and engineering teams.
• Partner with sales teams to support value-based selling, technical presentations, and customer engagement strategies.
• Travel as needed, up to 50%, to support customer meetings, technical discussions, and field activities.

Requirements:

The ideal candidate is an experienced electrical engineering professional with strong application knowledge, customer-facing capabilities, and a proven ability to solve complex technical problems. They should be comfortable working across engineering, sales, and product teams in a high-impact environment.

• Bachelor’s degree from an accredited institution required; a degree in Electrical Engineering or a related technical field is preferred.
• Minimum of 7 years of experience in electrical sales, marketing, application engineering, field engineering, or related technical roles.
• Strong knowledge of electrical power distribution systems, including medium and low voltage switchgear, panelboards, switchboards, protective relaying, busway, UPS systems, power distribution units, static transfer switches, and power monitoring solutions.
• Experience supporting data center, hyperscale, industrial, or complex electrical infrastructure environments.
• Proven experience with reliability engineering, root-cause analysis, failure investigations, corrective actions, and 8D problem-solving methodologies.
• Ability to interpret technical requirements and translate customer needs into effective engineering solutions.
• Strong presentation, communication, and training skills with the ability to engage technical teams, executives, consultants, and end users.
• Demonstrated ability to build trusted customer relationships and influence cross-functional teams.
• Strategic understanding of U.S. power distribution and data center markets.
• Self-driven and organized with strong problem-solving skills and the ability to manage multiple priorities.
• Must be authorized to work in the United States without current or future corporate sponsorship.
• Valid driver’s license required.
• Preferred qualifications include MBA, Professional Engineer (PE) license, LEED AP certification, DFMEA experience, accelerated failure rate analysis experience, and familiarity with electrical products and services.

Benefits:

• Competitive total compensation package with a target range of $143,250 - $210,100, including base salary and performance incentives.
• Comprehensive health and welfare benefits designed to support employees and their families.
• Retirement benefits and savings programs.
• Paid and unpaid time-off programs to support work-life balance.
• Flexible remote work environment with autonomy and support.
• Opportunities for professional growth, training, and career development.
• Exposure to global teams, innovative technologies, and large-scale infrastructure projects.
• Opportunity to influence product reliability and customer success within a leading technology-driven environment.