Regional Driver Operations Project Manager

Department: Market Operations & Supply

Employment Type: Full Time

Location: Mexico City, Mexico City (CDMX), Mexico, Hybrid

Key Responsibilities

• Own local projects within the supply strategy (Acquisition, Verification/Funnel, Fleet/Branding, Compliance, Service Quality, Retention/Loyalty) from scoping to delivery
• Prioritize the local backlog together with the Regional Head
• Manage timelines, risks, and cross-functional dependencies

• Manage the local digital budget for driver acquisition
• Control DAC (Driver Acquisition Cost) and channel efficiency
• Launch and optimize advertising campaigns together with marketing

• Formulate hypotheses and set up A/B tests across the acquisition/retention funnel
• Analyze results and prepare data-driven recommendations
• Monitor key funnel metrics (registration → verification → active driver)

• Liaise with local marketing contractors/team
• Align communication campaigns with product and operational priorities

• Provide regular reporting to the Regional Head on key metrics (supply hours, active drivers, cancel rate, defect rate)
• Implement horizontal standards and tools developed by Supply Efficiency at the local level

Skills, Knowledge & Expertise

• 2-3+ years of experience as a Project/Product Manager, ideally in marketplaces, mobility, or e-commerce
• Strong analytical skills: SQL, dashboard usage, funnel metric interpretation
• Experience running A/B tests and working with hypotheses
• Experience managing a budget and evaluating acquisition channel efficiency
• Ability to work with cross-functional teams (marketing, analytics, verification, support)
• Structured thinking, autonomy, results orientation
• English proficiency sufficient for communication with the global team

Job Benefits

• Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 48 countries.
• Develop your professional skills with access to mentoring, career consulting, and learning programs.
• Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
• Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
• Work alongside people who take initiative, speak openly, and challenge themselves to grow.
• Improve your language skills through co-financed courses and internal speaking clubs.