Manager, Customer Data, Analytics & Tools

Location: Dearborn, MI, United States; Hybrid

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.

Our Marketing, Sales & Service organization advances the Ford reputation as a visionary vehicle and mobility services company and helps deliver a trusted customer experience. Use your marketing, sales and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. Join us and be the eyes, ears and voice of Ford.

In this position...

• As a Manager in the Customer Data, Analysis & Tools group, you will do more than just "pull data" - you will be a champion for our team’s insights. You will sit at the intersection of complex analytics and strategic decision-making, helping Ford’s leadership understand the "so what" behind our market segmentation map and extensive customer data stack.
• We are looking for a dedicated, curious, and outcome-oriented professional who is proficient in data tools but excels at storytelling. You will be a key partner, ensuring our enterprise-wide customer framework is not only technically sound but also clearly understood and utilized across Corporate Strategy, Product Development, General Management, and Marketing.
• This position requires a detail-oriented, creative technologist, comfortable working in a highly collaborative environment, and able to work with a variety of internal and external clients and vendors.

Manager, Customer Data, Analytics & Tools