Software Product Owner

Location: Toronto

Remote Type: Hybrid

Time Type: Full time

Job Description

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role:
The Internal Technology & Shared Services (ITSS) team powers how eBay works from the inside out. We design and deliver the collaboration tools and platforms that enable eBay employees around the world to communicate, share knowledge, and operate efficiently every day.

As the Software Product Owner for Internal Collaboration Tools, you will own a portfolio of internal products that are critical to how teams work across eBay. You will partner closely with business collaborators and engineering to build product strategy, define roadmaps, and guide solutions from discovery through delivery and ongoing optimization. This role sits at the intersection of business needs and technology, with high visibility across functions and a direct impact on employee productivity and experience.

What you will accomplish:

• Lead the strategy and roadmap for a portfolio of internal collaboration tools, ensuring they align with eBay’s business priorities and measurably improve employee productivity and engagement.

• Translate complex, cross-functional business needs into clear, actionable product requirements, user stories, and use cases that enable engineering teams to deliver high-quality solutions on time.

• Drive an outcome-focused backlog, making data-informed prioritization decisions that balance collaborator needs, technical constraints, and long-term platform health.

• Partner with engineering, program, and operations teams to deliver reliable releases, enhancements, and maintenance, improving system stability and reducing support issues over time.

• Champion adoption of the tools you own by coordinating training, onboarding, documentation, and proactive communication via channels such as Slack and support ticketing systems, using usage metrics and feedback to iterate.

• Monitor and report on product performance, user engagement, and efficiency gains, using insights and technology-based opportunities to continuously optimize workflows and automate routine processes.

What you will bring:

• 5+ years of experience as a Product Owner or Product Manager in a software environment, with a strong grasp of Agile methodologies and product ownership practices.

• Proven success managing internal or enterprise tools and platforms, including experience working closely with engineering teams and operations to support live products and handle production issues.

• Ability to translate business problems into technical requirements and user stories, while effectively managing collaborators, expectations, and competing priorities in a large, cross-functional organization.

• Hands-on experience with collaboration and work-tracking tools such as Jira, Confluence, Slack, and ticketing systems, plus familiarity with data analysis and reporting to inform decisions.

• Experience using AI tools and agents to streamline processes, automate workflows, and improve operational efficiency across internal platforms.

• A growth mindset with strong communication, facilitation, and problem-solving skills, and (preferred) a Certified Product Owner credential (CSPO, PSPO, or equivalent) or comparable experience in enterprise IT or platform teams.

Additional Details

The base pay range for this position is expected in the range below:

C$92,000 - C$122,800

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including RRSP eligibility, various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

This job posting relates to an existing vacancy within eBay.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility.

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