What is Contentstack?
Contentstack – the leading Composable Digital Experience Platform (DXP) provider – empowers marketers and developers to deliver composable digital experiences at the speed of their imagination. Companies such as ASICS, Chase, Steve Madden, Holiday Inn, Icelandair, Mattel, Mitsubishi, Riot Games, and Shell trust Contentstack to power their most critical content experiences with uncompromising scale and dependability. Known for its Care Without Compromise™ program, Contentstack has achieved the industry’s highest customer satisfaction rating. Contentstack is also a founding member of the MACH Alliance, advocating for best-of-breed composable technology that is Microservices-based, API-first, Cloud-native SaaS, and Headless. Learn more at www.contentstack.com.
Who Are We?
At Contentstack we are more than colleagues, we are a tribe. Our vision is to pursue equity among our communities, employees, partners, and customers. We are global-diverse yet close; distributed yet connected. We are dreamers and dreammakers who challenge the status quo. We do the right thing, even when no one is watching. We are curious trendspotters and brave trendsetters. Our mission is to make Contentstack indispensable for organizations to tell their stories and to connect with the people they care about through inspiring, modern experiences. We care deeply about our customers and the communities we serve. #OneTeamOneDream. Chalo, let’s go!
What Are We Looking For?
Contentstack is looking for a Software Engineer I - Mission Control . If you’re looking for an opportunity to join an innovative, fun, and fast-paced team where your contributions will have a meaningful impact, we’d love to hear from you!
- Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root causes, and issue resolution. Timeliness of responses and overall customer experience
- Have sufficient product and technical knowledge to gather relevant information using various tools.
- Must be able to understand critical processes supported by the Mission Control team.
- Working closely with Customer Success Engineers as well as other teams to get the most out of various tools and ensure issues are resolved as expediently as possible
- Proactively collect information for product issues that are impacting customers. Provide automation and documentation to address common or emerging issues before they become severe or widespread.
- Build process or troubleshooting documentation in the support knowledge base and maintain communication standards in keeping the internal stakeholders informed on the support operations
- Actively participate in meetings and presentations with various teams to identify technical requirements and automate using tools available
- Listen to and thoroughly understand what the requirements are. Never pre-suppose or assume anything or pre-determine solutions
- Be able to manage incidents and related procedures and maintain communication standards in keeping the internal and external stakeholders informed on ongoing incidents
- Should have 2 to 4 years of solid experience in automation, supporting various business applications or related tools
- Demonstrated ability to automate using Python, JavaScript, PHP, or other popular programming and/or Functional Programming concepts
- Familiarity with logging tools, such as Insightops, Datadog, etc., and a Knowledge of headless CMS
- Good knowledge of REST APIs, JSON, Jenkins, AWS, Azure
- Familiarity using BI tools such as Tableau
- Good knowledge of Salesforce or a similar CRM ticketing system
- Experience working with Project Management tools like Jira would be an added advantage
- Flexible to work in rotational shifts in a 24/7 environment for various shift patterns
- Motivated, autonomous worker who is execution-oriented
- Excellent Communication and interpersonal skills
- A genuine passion for solving issues in a fast-paced, highly technical environment
- Ability to set and manage priorities judiciously
- Ability to work independently with little direct supervision and as a part of a team.
- Ability to remain calm, composed, and articulate when dealing with challenging situations
- Ability to translate business needs into technical requirements
- Strong Analytical, evaluative, and problem-solving abilities
What Do We Offer?
Interesting Work | We hire curious trendspotters and brave trendsetters. This is NOT your boring, routine, cushy, rest-and-vest corporate job. This is the “challenge yourself” role where you learn something new every day, never stop growing, and have fun while you’re doing it.
Tribe Vibe | We are more than colleagues, we are a tribe. We have a strict “no a**hole policy” and enforce it diligently. This means we spend time together - with spontaneous office happy hours, organized outings, and community volunteer opportunities. We are a diverse and distributed team, but we like to stay connected.
Bragging Rights | We are dreamers and dream makers. Our efforts pay off and we work with the most prestigious brands, from big-name retailers to airlines, to professional sports teams. Your contribution will make an impact with many of the most recognizable names in almost every industry including ASICS, Chase, Steve Madden, Holiday Inn, Icelandair, Mattel, Mitsubishi, Riot Games, Shell, and many more!
One Team One Dream | This is one of our values, and it shows. We don’t believe in artificial hierarchies. If you’re part of the tribe, you have an opportunity to contribute. Your voice will be heard and you will also receive regular updates about the business and its performance. Which, btw, is through the roof, so it’s a great time to be joining…
To review our Privacy Policy, please click here.
0 applies
63 views
Jobs from our Partners
Oracle Cloud Fusion BI Publisher Engineer – ETS Engineer III
Staff Software Engineer II (Hybrid)
Other Jobs from Contentstack
Technical Lead - (Full stack - React & Node)
Senior Developer Relations and Community Engagement Manager
Software Engineer II (Full-stack - Java & React.js)
Software Engineer I (Full-stack - Java & React.js)
Senior Software Engineer II (Full-stack - Java/Node & React.js)
QA Engineer II
Similar Jobs
Frontend Software Engineer
Full Stack Engineer ( PHP , Livewire, Laravel )
There are more than 50,000 engineering jobs:
Subscribe to membership and unlock all jobs
Engineering Jobs
50,000+ jobs from 4,500+ well-funded companies
Updated Daily
New jobs are added every day as companies post them
Refined Search
Use filters like skill, location, etc to narrow results
Become a member
🥳🥳🥳 223 happy customers and counting...
Overall, over 80% of customers chose to renew their subscriptions after the initial sign-up.
Cancel anytime / Money-back guarantee