Senior Software Development Engineer - R01571405

Team: LTR : LTR

Location: Bangalore, Karnataka, India

Commitment: Employee

Workplace Type: unspecified

Job requirements

Experience Range: With at least 2 to 4 years of experience in Salesforce DevOps, including hands-on expertise in Sales Cloud, Service Cloud, and Agentforce development Key Responsibilities:
• Design and build reusable Agentforce agents, including topics, actions, and prompt templates, to address common industry use cases and integrate within Sales and Service Cloud workflows
• Develop Orchestrator agents for multi-agent coordination and complex workflow handoffs across domains such as retail, BFSI, healthcare, and manufacturing
• Create headless agents for API and channel-agnostic invocation to enable integration beyond standard Salesforce UI environments
• Implement Agent-to-Agent protocol integrations to facilitate inter-agent communication across systems and vendors
• Configure Model Context Protocol (MCP) clients and servers to extend agent capabilities with external tools and data sources
• Develop Retrieval-Augmented Generation (RAG) pipelines using Salesforce Data Cloud, including Data Graphs, DLOs/DMOs, and vector search, to ensure accurate agent responses
• Package agents as reusable, configurable accelerators that are templated, parameterized, and easily adapted for diverse client demonstrations
• Build custom Apex actions, Flows, and Invocable Actions to extend agent capabilities
• Collaborate with architects and practice leads to translate industry-specific use cases into demo-ready agent solutions
• Maintain documentation, demo scripts, and setup guides to support accelerator reusability
Required Skills:
• Salesforce Sales Cloud (lead and opportunity management, forecasting, sales process automation)
• Salesforce Service Cloud (case management, Omni-Channel, Service Console, Knowledge)
• Agentforce development (building agents, Subagents, Actions, Prompt Builder, Agent Builder)
• Apex (triggers, asynchronous processing, component design, integrations)
• Lightning Web Components (LWC) (wire adapters, custom component development)
• Git version control
• VS Code for Salesforce development
• Data Loader for data migration and manipulation
• Salesforce DevOps tools (Copado, Flossum, Gearset, Autorabit)
• Salesforce CLI (Sfdx) for development and deployment
Preferred Skills:
• Agentforce metadata (GenAiPlannerBundle, GenAiPlugin, GenAiFunction)
• Multi-agent orchestration patterns
• Agentic frameworks (LangGraph, Google ADK, or similar)
• A2A protocol and MCP client/server roles
• Salesforce Administration (security model, flows, data model design)
• Salesforce Data Cloud features (DLOs, DMOs, Identity Resolution, Calculated Insights)
• Prompt engineering and LLM behavior tuning
Desired Qualifications:
• Bachelor's degree in Computer Science, Information Technology, or a related field
• Salesforce Certified Platform Developer I or II
• Salesforce Certified DevOps Engineer
Additional Information: FRF for Salesforce Developer candidate.