Associate Software Development Engineer - R01571396

Team: LTR : LTR

Location: Bangalore, Karnataka, India

Commitment: Employee

Workplace Type: unspecified

Job requirements

Experience Range: With 4 to 8 years of hands-on experience in Salesforce Service Cloud development, including substantial expertise in case management and automation. Key Responsibilities:
• Develop and implement tailored solutions on Salesforce Service Cloud to enhance case management, field service, and digital engagement.
• Configure and optimize Service Cloud features such as Case Management, Knowledge Base, Omni-Channel, and Self-Service portals to maximize operational efficiency.
• Build and maintain automation using Salesforce Flows, Process Builder, and Apex triggers to streamline business processes.
• Integrate Salesforce Service Cloud with external systems and applications using REST/SOAP APIs and middleware tools.
• Resolve complex technical issues to ensure high availability and optimal performance of Service Cloud applications.
• Collaborate with business stakeholders, analysts, and QA teams to gather requirements and deliver robust solutions.
• Implement security best practices, including user roles, profiles, and permission sets within Salesforce Service Cloud.
• Document technical solutions and system configurations, and provide knowledge transfer to support teams.
Required Skills:
• Salesforce Service Cloud development
• Case Management configuration and automation
• Salesforce Flows and Process Builder
• Apex development (classes, triggers, test classes)
• Salesforce APIs (REST, SOAP) integration
• Self-Service portals and Knowledge Base setup
• Omni-Channel routing
• Field Service Lightning configuration
• Lightning Web Components (LWC)
• Salesforce security and sharing model
Preferred Skills:
• Salesforce Field Service implementation
• Third-party integration tools (e.g., MuleSoft, Dell Boomi)
• DevOps tools for Salesforce (Gearset, Copado)
• Salesforce Certified Service Cloud Consultant certification
• Agile development methodologies
Desired Qualifications:
• Bachelor's degree in Computer Science, Information Technology, or a closely related discipline
• Salesforce Platform Developer I certification
• Salesforce Certified Service Cloud Consultant certification