Senior Software Engineer

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.  Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.  American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.  And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.  Find your place in technology of #TeamAmex.

How will you make an impact in this role?

The Senior Engineer will be responsible for web application design and development, performance, availability, and reliability. This person will be responsible to provide consultation and strategic recommendations by quickly assessing and remediating complex platform availability issues. This is an opportunity to work in one of the best technology units to help improve customer experience for American Express digital assets and influence how millions of people interact with their cards, their merchants, and their money.

The Senior Kotlin and Python SRE Engineer will play a pivotal role in embedding reliability and operational excellence into our software development lifecycle. You will lead efforts in Non-Abstract Large System Design (NALSD), Failure Mode Analysis (FMO), Chaos Engineering, enhancing our observability framework using OpenTelemetry (OTEL), implementing resiliency patterns, and mentoring junior resources. Your contributions will be crucial in improving system reliability, performance, and customer satisfaction.

At the core of Software Engineering: 

Every member of our team must be able to demonstrate the following technical, functional, leadership and business core competencies, including:

• Agile Practices
• Product Mindset
• Analytical Thinking
• Business Product Knowledge 

Responsibilities:

• Software development and System Design
• Function as member of an agile team by contributing to software builds through consistent development practices (tools, common components, and documentation)
• Demonstrate increased self-reliance to achieve team goals.
• Participate in code reviews and automated testing.
• Debug basic software components and identify code defects for remediation.
• Enable the deployment, support, and monitoring of software across test, integration, and production environments.
• Automate deployments in test or production environments.
• Automatically scale applications based on demand projections.
• Shift-Left Engineering: Promote and implement shift-left practices, embedding reliability considerations early in the software development process to prevent issues before they arise.
• SLOs and Error Budgets: Define, implement, and manage Service Level Objectives (SLOs) and error budgets, providing a quantitative measure of system reliability and driving continuous improvement.
• Non-Abstract Large System Design (NALSD): Lead the design and implementation of scalable, resilient system architectures that support our global operations.
• Failure Mode Analysis (FMO): Conduct comprehensive failure mode analyses to identify potential system vulnerabilities and develop mitigation strategies to enhance system reliability and resilience.
• Observability using OTEL: Implement and refine our observability framework using OpenTelemetry to ensure comprehensive visibility into system health and performance.
• Implementing Resiliency Patterns: Employ and mentor the team in resiliency patterns such as circuit breakers, bulkheads, retries, and timeouts to build fault-tolerant and highly available systems
• Chaos Engineering: Design and execute chaos engineering experiments to proactively discover and rectify potential system weaknesses, thereby improving our system's resilience to unexpected disruptions.
• Runbook Automation using Python: Develop and maintain automated runbooks using Python to streamline incident response and operational procedures, reducing mean time to recovery (MTTR) and enhancing team efficiency.
• Mentorship: Act as a mentor to junior engineers, providing guidance and support in their professional development and in understanding and implementing SRE principles and practices. 

Minimum Qualifications:

• Bachelors Degree 
• 8+ years of software development experience.
• 5+ years’ experience working with Java/J2EE, Kotlin, Python, application design and development in an Enterprise setting.

Preferred Qualifications:

• Masters Degree 
• Expertise in objected oriented analysis and design across a variety of platforms.
• Experience in design and developing mission critical highly available enterprise applications and Java/J2EE applications performance tuning.
• Hands on experience on some or all of the following programming Languages and Frameworks preferred: Kotlin, Python Java/J2EE, React, JSON, CouchBase, Cassandra, Redis, Jenkins, Docker, Kubernetes, OpenShift, Elastic Stack, Kafka, Git, RDBMS like Postgres SQL, Springboot, Vertex, multi-threaded programming, Maven, Gradle, Junit.
• Thorough understanding of XML, SOAP, JSON, web services technologies, and data structure fundamentals, with experience in multi-threaded programming.
• RESTful API development experience
• Experience with continuous integration/deployment (Jenkins, Maven, XLR, Mockito, SOAPUI, JMeter).
• Expertise with HTML, CSS, AJAX, JavaScript Frameworks React and NodeJS
• Expertise in objected oriented analysis and design across a variety of platforms.
• Practical experience on implementation various system integration solutions, such as, APIs and Data integration layers (Batch & Real-Time);
• Extensive experience in designing and implementing large scale platforms with high resiliency, availability, and reliability.
• Strong experience in applications with high throughput and performance
• Experience with micro services architectures and service mesh technologies is preferred.
• Ability to effectively communicate to internal and external business partners on architecture and solution design.
• Research latest technology, concepts, conceptualize solution and develop proof of concept that will improve resiliency and performance of the applications.
• Design and implement innovative solution/framework that will improve software engineering velocity, infrastructure resiliency and security, and data availability.
• Excellent problem-solving skills and a proactive approach to identifying and resolving issues.
• Strong interpersonal communication skills and the ability to work well in a diverse team-focused environment.

Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleaguesΩ while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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