Real job — pulled straight from Aircall’s careers page · Verified July 16, 2026 · No reposts.
Job description
Aircall is hiring a Software Engineering Manager — a full-time, based in Madrid role. Apply directly on Aircall's careers page below.
Software Engineering Manager
Team: 13001 - Engineering
Location: Madrid Office
Commitment: Permanent Full Time Employee
Workplace Type: hybrid
As a Software Engineering Manager for Integrations, you will define technical strategies, oversee software development, and drive operational excellence to deliver reliable, secure, and high-quality solutions.
Your team focuses on:
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Building, scaling, and maintaining Aircall's strategic CRM and helpdesk integrations (HubSpot, Zendesk, Pipedrive, Zoho, and others) to deliver best-in-class ecosystem experiences
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Evolving the Integration Manager platform — creating reusable, scalable components that accelerate the development of new integrations and reduce time-to-market
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Enabling Aircall's AI Agent (voice and messaging) to retrieve and push data across integrated external systems through MCP-based connectivity
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Managing technical relationships with external technology partners, acting as the engineering liaison to align on API contracts, integration timelines, and quality standards
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Maintaining the public API and webhook platform that empowers third-party partners to build and grow integrations on top of Aircall's ecosystem
You’ll collaborate closely with product managers, customer-facing teams, and cross-functional stakeholders to translate business needs into technical execution.
Your Responsibilities @Aircall
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Define the technical vision and roadmap aligned with business goals and customer needs
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Oversee software design and architecture to ensure scalable, maintainable, and reliable solutions
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Recruit, onboard, mentor, and provide feedback to team members while building an inclusive and collaborative culture
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Collaborate with product and customer-facing teams to understand needs and prioritize features based on impact
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Manage timelines, priorities, and quality to ensure predictable and successful delivery of software releases
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Ensure system reliability, availability, and performance through robust monitoring and alerting systems
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Work with product, operations, and customer success teams to deliver holistic solutions
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Drive initiatives to reduce technical debt, optimize processes, and improve team efficiency
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Use customer feedback and analytics to guide product enhancements and iterative improvements
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Measure team performance (e.g., delivery velocity, uptime) and share updates with stakeholders
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Adhere to security best practices and regulatory requirements
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Leverage emerging technologies and tools to maintain a competitive edge
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Communicate clearly and proactively with stakeholders, keeping them informed of progress, risks, and trade-offs
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Manage technical relationships with external technology partners (e.g., HubSpot, Zoho, Zendesk), ensuring alignment on API requirements, integration roadmaps, and quality standards
Qualifications
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10+ years of experience in back-end or full-stack development
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5+ years of experience managing a team of Engineers
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Expert level programming ability with Typescript/Javascript, Ruby, Python, or equivalent languages
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Professional experience in delivering software with a focus on security, scalability, availability, and performance
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Exceptional understanding of software development practices, scalable system architecture, and cloud-based platforms
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Familiarity with modern development tools, CI/CD pipelines, and monitoring solutions
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Analytical and problem-solving skills, with the ability to effectively troubleshoot complex issues
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Ability to recruit, mentor, and retain engineering talent while fostering a collaborative, inclusive culture
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Excellent communication skills to effectively collaborate across technical and non-technical teams
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Demonstrated ability to balance short-term delivery goals with long-term technical investments
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Comfortable working in a fast-paced, dynamic environment with evolving priorities
Nice to have
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5+ years of experience of deploying software to cloud-based platforms (AWS, Azure, GCP)
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Experience building or managing third-party API integrations, public-facing APIs consumed by external developers, partner ecosystems, or platform-as-a-product teams
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Experience delivering and maintaining large-scale, customer-facing products with high availability and performance
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Background in leading teams that work with microservices, APIs, and distributed systems
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Knowledge of advanced monitoring, observability, and incident response practices for production environments
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Familiarity with DevOps principles, infrastructure as code, and containerization
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Frequently asked questions
What skills are required for Software Engineering Manager at Aircall?
The required skills for Software Engineering Manager at Aircall include: TypeScript, JavaScript, Ruby, Python, API, AWS, Azure, GCP, CI/CD, Docker, Microservices.
What is the seniority level for Software Engineering Manager at Aircall?
Software Engineering Manager at Aircall is a Manager level position.
How do I apply for Software Engineering Manager at Aircall?
You can view the full description and apply for Software Engineering Manager at Aircall on EchoJobs: https://echojobs.io/job/aircall-software-engineering-manager-rzskl.