Product Testing & Development Officer

• Own end-to-end testing for every new product, corridor, partner/gateway change, and system release across Payment Operations — not limited to any single function.
• Design and execute test cases covering normal flow, edge cases, failure scenarios, and rollback conditions — not just the happy path.
• Validate that a change performs as expected in a live-like environment before sign-off; block go-live where testing is incomplete or results are unclear.
• Conduct post-go-live monitoring for a defined stabilization period to catch issues that only surface at volume.
• Maintain a standard testing checklist/SOP per change type (payout, processing, gateway, reconciliation, etc.) so testing is consistent and repeatable across the pod, not dependent on one person's memory.
• Act as the single Operations-side counterpart to IT and PMO for all system development and product build discussions across Payment Operations.
• Review requirements and technical specs for new development from an operational-feasibility lens before build starts, regardless of which team within Operations raised the need.
• Raise, prioritize, and follow up on development tickets (DEV tickets) with IT/PMO on behalf of the Processing team and Payout team.
• Attend UAT/release cycles, sign off on Operations' behalf, and ensure fixes are verified — not just marked closed by IT.
• Serve as the intake point for recurring or unresolved issues escalated by the Processing team and Payout team.
• Diagnose whether an issue is a one-off, a process gap, or a system defect, and route it accordingly.
• Own the resolution path end-to-end for issues requiring a development fix — from ticket raised to fix tested and confirmed closed with the reporting team.
• Feed recurring issue patterns back into the testing checklist so the same defect can't reach production twice.
• Maintain a single tracker covering all testing activity, development requests, and issue resolutions — status, owner, age, and next action for each item.
• Share a status update on open items with the Team Lead on a defined cadence.
• Flag items at risk of missing a go-live date or SLA well before they breach, with a clear reason and required action.
• Maintain version-controlled records of test cases, sign-offs, and known issues for audit and handover purposes.

• Bachelor's degree in Business, IT, or a related field.
• 1–2 years of experience in QA/testing, product/business analysis, or payout/payment operations; prior exposure to UAT cycles is a strong plus.
• Comfortable reading requirements/specs and translating them into concrete test scenarios.
• Structured and detail-oriented — able to run a checklist without skipping steps under time pressure.
• Confident coordinating with IT/PMO and holding a position on go/no-go when testing isn't complete.
• Strong tracker/documentation discipline — Excel proficiency required.

• % of releases with completed test sign-off before go-live.
• Recurrence rate of previously identified defects in production.
• Turnaround time on DEV tickets raised on behalf of Processing/Payout teams.
• Tracker hygiene — status, owner, and next action current on all open items.
• Timeliness of status updates to the Team Lead per the defined cadence.
  
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