Sr Customer Solution Engineer

Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

The Team & Role

At Togai by Zuora(TBZ), we specialize in metering and rating solutions that empower businesses to efficiently monetize their services based on actual usage. Our innovative platform, featuring a low-code builder and a developer-friendly interface, allows for rapid configuration of metering and rating of raw events. We support real-time event ingestion and offer flexible pricing models, enabling seamless integration and operation for developers and finance teams alike. With the capacity to handle over to a billion events per day, our fully auditable and traceable usage data ensures transparency and accuracy, fostering confidence and efficiency in all your business operations.

The role expects the person to be technically proficient while also being able to sell. This being a technically complex product, you are often talking to developer and product personas and not only helping them understand (TBZ) but also helping them think through how best their monetisation problems can be solved using TBZ. It will be your remit to take a potential customer from a demo to closure and going live.

By joining Togai, you'll be at the forefront of revolutionizing monetization strategies, helping businesses unlock their full potential. If you are entrepreneurial, commercially minded, and ready to make a significant impact, Togai by Zuora is the place for you.

Why is this a good opportunity?

• Pioneering a New Category: Be a part of building a revolutionary new category in the monetization space.
• Dynamic Work Culture: Enjoy a fast-paced, independent, and collaborative work environment.
• Passionate Team: Work with a dynamic and enthusiastic team.
• Strong Backing: We are supported by Zuora (NYSE)

This is an in-office position based in our RWC

What You’ll Do

• Master Togai’s Products: Complete comprehensive product and sales training to become an expert in Togai’s offerings.
• Understand Prospects: Discover and document the current business processes and billing constraints of our prospects.
• Tailored Demonstrations: Create customized end-to-end demonstrations of Togai’s capabilities for each prospect’s use case.
• Engage Stakeholders: Identify and communicate the value proposition to all decision-making stakeholders within prospect organizations.
• Address Objections: Handle objections and queries from prospects, clearly differentiating Togai from competitors.
• Drive Sales Cycles: Develop account and opportunity plans to manage complex sales cycles, driving maximum value and adoption of Togai’s platform.
• Meet Conversion Goals: Aim to meet and exceed the conversion of pipeline prospects to customers.
• Product Feedback: Liaison with product and engineering teams to advise on product roadmaps based on customer feedback.
• Onboard Customers: Map out detailed customer needs into action plans and ensure timely onboarding and go-live of customers on Togai’s platform.

Your Experience

• Sales Expertise: 5+ years of experience in software sales/solutions.
• Self-Motivated: Extremely self-motivated and comfortable working with unstructured information.
• Problem Solving: Ability to apply critical thinking to solve customer problems and present solutions to multiple stakeholders.

Nice to Haves

• Lead Generation: Experience in lead generation and technical sales.
• Billing Expertise: Experience in the subscription/usage billing space.
• Industry Experience: Experience selling to Finance, Product, or Engineering heads.

Join us at Togai by Zuora and become a key player in a team that is shaping the future of monetization. If you are entrepreneurial, commercially minded, and ready to make an impact, we want to hear from you!

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.