Zuora

Principal Site Reliability Operations Engineer

Chennai, India
Python Shell Ansible Kubernetes Puppet Terraform Oracle MySQL API
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Description

Over the past 15 years, we have seen a shift in the focus of business models across every industry – from selling physical products via one-time transactions to monetizing services via ongoing customer (aka subscriber) relationships. This is the “Subscription Economy” a phrase coined by our CEO, Tien Tzuo, he even wrote the book on it: Subscribed.

Companies have realized that the path to growth going forward is to establish direct, digital relationships with their customers, and monetize these relationships through an ever growing set of digital services. 

Our vision is simple: we call it “The World Subscribed.” It’s the idea that one day every company will join the Subscription Economy -- a $1.5 Trillion opportunity by 2025 according to UBS.

Our mission: to power the world’s best companies to win in the Subscription Economy.

 
The Team & Role

Zuora’s TechOps teams are responsible for Cloud infrastructures, monitoring performance and uptime, managing internal and external shared services, infrastructure services and more - for Zuora’s customer facing SaaS products and platforms. Our technologists sit across US, Beijing, India and remotely, using a follow-the-sun model to provide 24x7x365 coverage for critical functions and partner closely with our Engineering, Customer Support, Security, Global Services and Sales teams on a daily basis to keep our customers front and center.
 We are looking for individuals to join a team of talented engineers who can leverage their expertise in cloud technologies, system design, troubleshooting and automation to work across Product Engineering , Customer support, Product Management and Global services to deliver Site and Customer Reliability of our SaaS.


In this role you’ll get to
  • Be an Escalation point to provide technical leadership and drive customer impacting Incidents to Faster Mitigation
  • Drive initiatives to execute on our Road to 5 strategy to achieve transformative results in Mean time to Mitigate, Customer detected Incidents and Change failure rates
  • Drive Full stack observability and diagnostic automations
  • Provide technical leadership to transform the team to run the operations with software and Nurture partnerships
  • Help in Hiring and Mentoring Junior Engineers
  • Drive Self service automations
  • Own and be accountable for efficiency improvements in operations
  • Technical leadership to drive quality in problem management
  • Lead Operational readiness reviews, define the controls and automate 
  • Ideate and action initiatives to operationalize cost efficiencies and improve customer experience
  • Develop team’s delivery roadmap, drive PI planning and own the delivery of the roadmap through the sprints
 
we’re looking for
  • 12 -15 years years of experience architecting/Designing/Implementing and Operating large scale private or public cloud infrastructure that was hosting customer facing software applications 
  • In depth experience in trouble shooting availability and performance issues caused by Infrastructure
  • Strong experience in capacity management of diverse infrastructure and platform components
  • In-depth experience in automating Implementation and operational activities using CI/CD Pipelines
  • Excellent communication, problem solving, critical thinking, Challenge status quo and outcome driven
  • Good experience in agile practice
  • Strong experience in Linux operating systems , cloud network topologies and software defined Storage
  • Good programming knowledge in python or any modern language
  • Experience with automation sub-systems (Shell, Ansible, Puppet, Jenkins, Terraform, ECS, Kubernetes)
  • Experience in infrastructure services (DNS, Mail Relays, NTP, CDN, LBs, SSL Certificates)
  • Experience in Database environments such as Oracle and MySQL
  • Experience in Data refresh and Data sync services and technologies that implements those services
  • Good knowledge in Messaging Queues, APIs, Application servers
  • Experience in using ELK stack, Grafana
  • Knowledge in API Gatewoys and Caching technologies

Benefits*

  • Competitive compensation, company equity, and retirement programs
  • Medical insurance
  • Paid holidays and “wellness” days and company wide winter break
  • Generous, flexible time off 
  • 6 months fully paid parental leave
  • Learning & Development stipend
  • Opportunities to volunteer and give back, including charitable donation match
  • Free resources and support for your mental wellbeing  

About Zuora 

As the Subscription Economy leader, Zuora empowers today’s innovative companies to nurture and monetize direct, digital relationships. Our award-winning multi-product portfolio now includes Zuora Revenue, Zuora Collect and Zuora Central Platform. More recently, we’ve added subscription experience platform Zephr to our family, further expanding our capabilities to serve as an intelligent hub that monetizes the complete quote to cash and revenue recognition process at scale.

Through our combination of technology and expertise, Zuora (NYSE: ZUO) helps more than 1,000 companies around the world, including BMC Software, Box, Caterpillar, General Motors, Penske Media Corporation, Schneider Electric, Siemens and Zoom nurture and monetize direct, digital customer relationships. Headquartered in Silicon Valley, Zuora operates offices around the world in the U.S., EMEA, APAC and LATAM.

“ZEO” Culture

At Zuora, we’re building an inclusive, high-performance culture that every ZEO wants to subscribe to. We want ZEOs at every level to feel valued, included, and inspired to innovate, connect and collaborate authentically as we pioneer the Subscription Economy. You’ll be empowered to think like an owner, take initiative and together, with the support of your team you’ll push each other to the next level and help transform business models everywhere.

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity Employer.

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. 

Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

 

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