Enterprise Solution Architect - Billing, CPQ

Location: Remote - United States

Department: Customer Success

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Opportunity

As a Zuora Enterprise Solution Architect (ESA), you will be a trusted partner and advisor to live, already-implemented customers. This role is focused on maximizing the value of Zuora solutions by aligning them with customers’ strategic goals, optimizing Order-to-Revenue operations, and driving measurable business outcomes. You will deliver customized roadmaps, lead strategic workshops, and provide ongoing optimizations to ensure that Zuora’s platform continues to meet customers’ evolving needs. Acting as a key strategist, you’ll guide customers through challenges and opportunities, helping them unlock the full potential of Zuora to support their long-term growth and success.

Key Responsibilities

Strategy Alignment

• Collaborate with customers to understand their business objectives and develop phased, actionable roadmaps tailored to their strategic goals.
• Design scalable solutions that evolve with customers’ growth, ensuring long-term value creation and adaptability to changing business needs.
• Prioritize frameworks that deliver measurable outcomes and align with best practices in subscription management and Order-to-Revenue processes.

Strategic Advisory & Insights

• Serve as a trusted advisor, offering actionable insights into industry trends, best practices, and process optimizations.
• Provide strategic guidance to help customers leverage Zuora for operational agility, enhanced efficiency, and competitive advantage.
• Proactively identify opportunities for innovation and improvement, ensuring customers continuously extract value from Zuora.

Workshops & Optimization

• Lead standardization workshops to assess and optimize configurations, workflows, and customizations, establishing scalable and efficient frameworks.
• Facilitate detailed workshops to refine configurations, improve system performance, and streamline processes, delivering tailored recommendations to maximize ROI and user satisfaction.
• Lead technical configuration and integration reviews and provide optimization recommendations.

About You

• 5+ years of hands-on proficiency in Zuora Billing, Revenue, and CPQ modules, with expertise in designing scalable, impactful solutions.
• 10+ years of Domain-Specific Expertise: Experience with Billing and Revenue Management and ERP platforms such as SAP, Oracle, and NetSuite.
• Proven ability to deliver customer-aligned roadmaps and provide strategic advisory that aligns with evolving business needs.
• Integration Proficiency, strong understanding of REST and SOAP APIs, and ETL, with experience integrating with ERP, CRM, and core systems.
• Exceptional strategic thinking, analytical, and communication skills with a customer-first approach.

Preferred Skills

• Advanced Zuora Certifications: Strong hands-on proficiency in Zuora Billing, Revenue, and CPQ modules, supported by certifications like Zuora Billing Certified Consultant and Zuora Billing Delivery Architect.
• Compliance Knowledge: Familiarity with GDPR, FISMA, ASC 606, and IFRS 15 compliance standards and their impact on revenue recognition.
• Diverse Industry Experience: Ability to adapt solutions across various sectors, particularly in subscription management industries.
• Global Project Leadership: Experience managing complex, multi-stakeholder projects in international and cross-cultural settings.
• Process Optimization: Expertise in leading workshops for standardization, configuration refinement, and process improvements to maximize ROI and efficiency.
• Strategic Advisory Skills: Ability to provide actionable insights into industry trends, best practices, and operational strategies for long-term customer success.
• Independent Consulting Acumen: Proven track record of self-directed consulting engagements, delivering results with minimal supervision.
• Strong Collaboration: Skilled in leading cross-functional teams, driving collaboration, and ensuring the successful delivery of large-scale solutions.

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support

*Benefits may vary by location; details will be shared during the interview process.

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Our Commitment to an Inclusive Workplace

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to [email protected] (or local equivalent, where applicable).