Cloud Cost Engineer

Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

The Team & Role

Zuora’s Cloud Engineering teams are responsible for Cloud infrastructures, monitoring performance and uptime, managing internal and external shared services, infrastructure services and more -for Zuora’s customer facing SaaS products and platforms. Our technologists sit across US, Beijing, India, Costa Rica and remotely, using a follow-the-sun model to provide 24x7x365 coverage for critical functions and partner closely with our Engineering, Customer Support, Security, Global Services and Sales teams on a daily basis to keep our customers front and center.

We are seeking an experienced AWS Cost Analyst to manage and optimize cloud spending across our Amazon Web Services (AWS) infrastructure. The AWS Cost Analyst will play a key role in providing detailed cost analysis, developing strategies for cost optimization, and ensuring our cloud infrastructure is cost-effective and aligned with business objectives. This individual will work closely with Engineering, Cloud Operations and technical teams to ensure accurate cost tracking, reporting, and recommendations for savings opportunities.

This is a hybrid position, so you'll work both remotely and in the office.

What you’ll do

• Cost Management and Analysis:
• Monitor AWS usage and cost trends, providing regular reports to senior leadership and stakeholders.
• Analyse AWS billing data to identify opportunities for cost savings, recommending improvements based on usage patterns and best practices.
• Identify and track key performance indicators (KPIs) for cost efficiency in cloud infrastructure.
• Investigate and resolve discrepancies in AWS billing or usage.
• Cost Optimization:
• Implement cost optimization strategies, including resource right-sizing, reserved instance management, and instance purchasing recommendations.
• Provide ongoing recommendations for cost-effective resource allocation and identify potential wastage.
• Track and manage AWS cost allocation tags, ensuring resources are properly categorized for cost tracking.
• Collaboration with Teams:
• Work with engineering and cloud operations teams to create and manage AWS budgets and forecasts.
• Collaborate with technical teams to ensure that cloud resource allocation aligns with organizational goals while adhering to budget constraints.
• Advise technical teams on best practices for resource provisioning and scaling to avoid over-provisioning or under-utilization.
• Reporting and Forecasting:
• Develop and present regular cost reports and forecasts, offering insights into spending patterns and opportunities for cost control.
• Monitor usage spikes and provide proactive alerts to mitigate unexpected cost increases.
• Create customized dashboards or reports for different business units to help them manage their AWS costs.
• Training and Awareness:
• Train internal teams on AWS cost management best practices and provide guidance on the most efficient use of cloud resources.
• Stay current with AWS updates, pricing changes, and industry trends related to cloud cost management.

Your experience

• Bachelor's degree in Business, Finance, Information Technology, or a related field (or equivalent experience).
• Strong knowledge of AWS services, pricing models, and cost management tools (e.g., AWS Cost Explorer, AWS Budgets, AWS Trusted Advisor).
• Experience with cloud cost optimization, including the use of Reserved Instances, Savings Plans, and instance right-sizing.
• Understand Zuora’s system and architecture, provide feedback and recommendations on cost-optimized solutions.
• Strong analytical skills, with the ability to interpret complex data and present it in a clear and actionable manner.
• Ability to communicate complex cost information to non-technical stakeholders.
• Strong attention to detail and problem-solving abilities.
• Experience in cloud financial management or cloud operations is a plus.

Nice to haves:

• AWS Certified Cloud Practitioner or AWS Certified Solutions Architect – Associate.
• Experience working in a fast-paced, dynamic environment with cross-functional teams.

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. 

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, variable bonus and performance reward opportunities, and retirement programs
• Medical insurance
• Generous, flexible time off 
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave 
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing  

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.