Senior Solutions Engineer

Qualifications:

• You're equally comfortable in both a business and technical context, working with executives or talking shop with technical audiences
• Experience with APIs and integrations / hardware installations 
• E2E implementations for Zūm’s customers
• Excellent communication skills with the ability to translate technical topics to both technical and non-technical audiences alike
• Demonstrated proficiency in project management, adeptly steering project timelines through Agile methodologies or analogous frameworks, ensuring meticulous execution for the successful implementation of solutions
• Proven analytical skills and the ability to problem-solve complex issues
• You understand the process by which software gets defined, built, and deployed, and you have experience or familiarity with the Scaled ITSM solution spaces
• Willing to travel to visit partners, prospects, and customers, and to engage in onsite customer and partner work when required

Responsibilities:

• You will report directly to the CTO, and you will be expected to have excellent interpersonal communication skills, technical comprehension, product expertise, business acumen
• Support the Product & Engineering Teams with training on new feature releases, focusing on the unique value proposition they will offer the Sales Team
• Successfully match customer pains and requirements to proposed solutions.
• Every day you will implement innovative solutions that save people time and radically improve enterprise applications
• Designing and developing technical solutions tailored to client requirements.
• Optimizing processes to improve efficiency and client satisfaction.
• Work with AEs to respond to RFIs and RFPs
• Become an expert on Zūm’s competition, lending your expertise to AEs working on displacement deals
• Acts as technical expert and consultant to develop and propose solutions that meet the technology and business requirements of assigned customers
• Makes technical and sales presentations to customers’ technical staff and senior management
• Partner and strategize with Account Executives for discovery calls, product demonstrations, POC support and onsite meetings
• Serve as a sales liaison between multiple internal organizations, including Product, Engineering, Customer Success, and Product Marketing