About Zscaler
Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.
This role can be based anywhere within the Netherlands and will be reporting to the Director, Network Infrastructure in the US.
Job Description
- Monitor ticket queues for newly escalated issues
- Triage and act upon events discovered by our monitoring systems
- Troubleshoot issues with our server and network infrastructure
- Triage, diagnose, repair or replace server and network components and infrastructure
- Coordinate with other ZS teams to schedule and complete break/fix activities
- Work with relevant groups to ensure all corrective actions are fully validated
- Engage and assist remote Smart Hands and other 3rd parties as needed
- Escalate to Data Center and Transit Providers to troubleshoot and resolve complex issues
- Update tracking documents consistently, accurately and clearly
- Attend team meetings to plan and schedule maintenance and repair work
- On-call duty is not required but occasional after hours work will be involved
Qualifications
- 5+ years of experience working within production Data Center environments
- Deep understanding of server and network infrastructure and componentry
- Solid working knowledge of LINUX/UNIX systems
- Experience with engaging remote Data Center “Smart Hands”
- Strong organizational skills, work prioritization, effective communication and and ability to respond promptly
- Familiarity with the Google, Atlasian and Microsoft suites of tools
#LI-REMOTE
#LI-MM8
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.
See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
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