Description
Senior Fleet Support Engineer
Team: Vehicle Systems Engineering
Location: San Francisco, CA
Commitment: Full-time
Workplace Type: onsite
Salary:
Base Salary Range
There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. A sign-on bonus may be offered as part of the compensation package. The listed range applies only to the base salary. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position.
Zoox also offers a comprehensive package of benefits, including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.
The Senior Fleet Support Engineer on the Vehicle Development team is a critical, hands-on technical expert responsible for maximizing the operational uptime and reliability of our regional robotaxi fleet. This role serves as the first line of escalation for complex, on-site technical issues covering all major vehicle systems.
In this role, you will:
- Act as the primary technical expert for all regional escalations, diagnosing complex issues across all vehicle subsystems (chassis, powertrain, compute, sensing, and networking).
- Perform deep root-cause analysis using logs, vehicle diagnostics, and fleet data to resolve high-impact issues and prevent recurrence.
- Partner closely with HQ FSE team to improve diagnostics, tooling, and issue detection capabilities.
- Lead field validation efforts, including hardware/software bring-up and functional testing for new components and system updates.
- Develop and maintain scalable troubleshooting guides, SOPs, and countermeasures to improve repair efficiency and fleet reliability.
- Support operational needs by traveling occasionally, with travel requirements of up to 25%
Qualifications:
- Bachelor’s degree in Electrical, Computer, Mechanical, or Automotive Engineering
- At least 8 years of relevant experience in transportation, aerospace, or autonomous vehicles, with hands-on exposure to sensors
- Understanding of vehicle hardware/software architectures, including communications, diagnostics, and safe troubleshooting of low/high voltage systems Unified Diagnostic Services (UDS), and how to safely troubleshoot
- Proven ability to perform holistic system-level problem solving and drive issues down to root cause at the component level
- Experience reading and interpreting schematics, electrical diagrams, and connector end views/pinouts
Bonus Qualifications
- Experience with electric vehicle technology.
- Experience with remotely supporting vehicle troubleshooting.
- Knowledge of vehicle systems and diagnostics tools.
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