In this role, you will:
- Provide white-glove IT support for the executive team at Zoox, ensuring the highest quality of service
- Promptly respond to executives and their assistants, including after hours on-call, via text, phone, email, or Slack
- Support executive assistants in the planning and execution of weekly, quarterly, and annual executive meetings or events
- Partner with other IT teams to quickly resolve technical issues, and where necessary implementing preventative measures
- Coordinate with the Audio Visual team to ensure the highest quality meeting or event experience for our executives
- Define and maintain processes and playbooks to drive service consistency and swift failover to a contingency procedure
- Provide regular updates to both executive and IT leadership on reported issues, projects, or other work completed
Qualifications:
- 8 years of experience in a customer facing IT Support role, with at least 5 years of experience supporting executives
- Proven ability to thrive under pressure, particularly resolving time-sensitive issues in front of groups of executives
- Exceptional organizational and communication skills, with the ability to work effectively with technical and non-technical stakeholders
- A commitment to excellence, with an extreme focus on customer satisfaction, responsiveness, and attention to detail
- Proficient in troubleshooting macOS, iOS, and Windows
- Ability to provide support for meetings in the early evenings on a weekly basis
Bonus Qualifications:
- Experience with livestream production, troubleshooting conference room hardware, or other audio visual equipment
- Experience administering Google Workspace, Zoom, or other enterprise collaboration tooling
- Experience using ServiceNow to manage work and define/track KPIs
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