Description
Diagnostics Serviceability Engineer
Team: Manufacturing Test & Diagnostics
Location: Foster City, CA
Commitment: Full-time
Workplace Type: onsite
Salary:
There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. A sign-on bonus may be offered as part of the compensation package. The listed range applies only to the base salary. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position.
Zoox also offers a comprehensive package of benefits, including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.
Zoox is seeking a Diagnostics Engineer to drive Design for Serviceability (DFS) and ensure service readiness across our products. In this role, you will evaluate diagnostic and controller programming functions at the component, system, and vehicle levels to ensure they are intuitive and effective for Base Operations technicians. You will partner closely with Vehicle Engineering, Manufacturing, Industrial Design, and Prototyping to advocate for serviceability and maintenance optimization. This role includes regular engagement with field technicians to assess real-world service challenges and translate that feedback into improved diagnostic strategies, tools, and workflows that support efficient vehicle maintenance and repair.
In this role, you will:
- Establish relationships with Manufacturing, Validation, and Product Development teams to drive diagnostics requirements for every electronic control module and I/O.
- Collaboratively design, develop, and validate on-board and off-board diagnostic test tools for reporting diagnostic codes, alerts, and control functions.
- Develop standardized technical requirements for controller programming tools and process flow.
- Work closely with the Service Documentation team to develop diagnostic, programming, and repair procedures.
- Support wiring system serviceability (bundle routing, connectors, terminals, retention clips, etc) and schematic development for ease of troubleshooting.
- Participate in requirements definition as it pertains to service.
Qualifications
- Degree in Mechanical Engineering, Electrical Engineering, Automotive Engineering, or Automotive Technology.
- 5+ years of relevant experience in automotive diagnostics.
- Proficiency with automotive diagnostic tools and/or equipment design experience.
- Experience with vehicle communication networking protocols (CAN, LIN, etc.) and tools.
- Ability to comprehend schematics, electrical diagrams, and connector end views/pinout.
- Experience designing and developing products through the lifecycle and product and process validation.
Bonus Qualifications
- Familiarity with service information, diagnostics, or authoring.
- Practical technical or field diagnostic experience.
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