About the Team
Workvivo, a digital experience platform under Zoom, enhances workplace culture and empowers remote employees. It is committed to customer satisfaction and improving working lives. Workvivo aims to drive results through its innovative approach, aligning with Zoom's mission to facilitate meaningful connections and modern collaboration.
What you can expect
As a Project Engineer at Workvivo, you will be responsible for providing customer support by resolving queries and troubleshooting technical issues related to our platform. You will also build a repository of resources and become an expert in the use of our tool. Additionally, you will represent the Voice of the Customer, sharing insights with the Product team for ongoing platform improvement.
Your responsibilities will include:
Resolve customer queries and troubleshoot technical issues efficiently and professionally.
Identify recurring trends in customer issues and share these insights with the team to improve support processes.
Develop resources and documentation to enhance the customer support experience.Identifying trends in customer issues and sharing those findings with the team to improve the product and support services.
Leading IT calls with customers' technical teams to set up and configure SSO & User Provisioning.
Ability to provide top-notch support with empathy, driving issues to resolution.
Ability to offer guidance on Workvivo’s features and capabilities, ensuring customers derive maximum value.
What we’re looking for
Experience in a similar role or customer-facing role, preferably in technical support.
Fluency in Spanish (written and spoken) to support our Spanish-speaking customers.
Fluency in English (written and spoken) to interact with international teams.
Experience with SQL and the ability to write SQL queries.
Ability to resolve customer queries professionally and in a timely manner.
Proactive approach, anticipating customer questions and building trust.
Please note: This role will be HYBRID should you be situated within 50miles of our offices.
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Our Commitment
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
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