Head of Web Engineering and Operations

What you can expect

Zoom is searching for a forward-thinking leader to shape and drive the strategic direction of Zoom’s digital web presence. The ideal candidate is a strategic and inclusive leader with a deep understanding of web technologies, operations, and marketing technology. You have a proven track record of building diverse, highperforming teams and driving meaningful outcomes via web properties. You thrive in a collaborative environment and are passionate about using technology to create accessible, engaging, and high-impact online experiences.

About the Team

In this role, you will be part of a dynamic Online Business organization. It is dedicated to enhancing Zoom’s digital presence across all touchpoints for diverse global audiences. This team includes program management, engineering, and localization experts. Collaboration, innovation, and inclusivity are core values that drive our efforts to create best-in-class digital experiences that cater to a broad spectrum of users.

Responsibilities

Defining & Executing Web Strategy: Lead Zoom's website strategy to drive user engagement, enhance accessibility, and optimize performance while aligning with business priorities.

Build & Optimize Tech Stack: Ensure a scalable, efficient, and user-friendly web technology ecosystem that serves diverse global audiences. Improve page performance, security, and accessibility to support an inclusive user experience. Global Impact & Localization: Work closely with localization teams to deliver web properties that are culturally relevant and accessible worldwide.

Enhance SEO & Content Strategy: Oversee organic optimization efforts to ensure content resonates across various demographics and industries.

Data-Driven Growth: Establish key performance indicators (KPIs), analyze web performance data, and implement data-driven recommendations to drive engagement and conversion.

Optimize Customer Journeys: Collaborate with User Experience teams to refine customer pathways, enhance user interactions, and improve content accessibility.

Cross-Functional Collaboration: Partner with product marketing, brand, and communications teams to align web strategies with broader go-to-market initiatives. Work closely with Analytics to drive innovation and optimize online experiences.

Innovate & Stay Ahead of Trends: Stay updated with the latest web technologies. Also digital marketing trends and AI-driven tools to enhance Zoom’s web presence while fostering inclusivity.

What we’re looking for

Lead & Growth Mindset: Experienced business, product, and engineering leader who fosters an inclusive and innovative culture.

Technical Expertise: Knowledge of web technologies, analytics tools (Google Analytics, Adobe Analytics, Amplitude), CMS platforms (WordPress, Drupal, Optimizely), and optimization techniques.

Results-Oriented Approach: A track record of implementing initiatives that drive traffic, engagement, and revenue growth across diverse user groups.

Global & Inclusive Perspective: Experience managing web strategies for a global audience, ensuring high- quality localization and accessibility compliance (WCAG).

Innovation & Experimentation: Experience with AI-driven tools, personalization, and partner integrations that enhance user experiences and drive business growth.

Data-Driven Decision-Making: Expertise in website optimization techniques, tool stack enhancements, and overall website performance improvements. Customer Journey Expertise: Proficiency in user journey mapping, content development, and conversion rate optimization.

Strategic Thinking: Ability to align web strategy with overall marketing and business goals to drive measurable outcomes.

Collaboration & Communication: Proven success in working cross-functionally with product marketing, engineering, design, and localization teams, while effectively communicating with stakeholders at all levels.

Qualifications

Education in Computer Science, Software Engineering, Web Development, or a related field.

A decade of experience in SaaS companies with B2C, B2B, or marketplace environments, including freemium monetization models.

Management experience leading diverse, cross-functional teams across product, operations, or engineering in global organizations.

Proven experience leading large-scale mobile or web projects with an emphasis on accessibility and performance optimization.

Familiarity with backend technologies (Python, Go) and frontend frameworks (Vue.js, Vuex, Vue Router).

Vast understanding of web performance optimization, security best practices, and compliance with accessibility standards.

Experience working with microservices architectures and integrating web applications with cloud-based APIs.

Agile project management skills, with the ability to manage multiple priorities in a agile, iterative environment.

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.