Quality Assurance Team Lead

Location: Chelmsford, MA

Remote Type: Hybrid

Job Description

Acute Care Technology

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

At ZOLL, you won’t just have a job. You'll have a career—and a purpose.

Join our team. It’s a great time to be a part of ZOLL!

Job Summary

The Quality Assurance Team Leader supervises a small team of Quality Assurance Technicians and is responsible for monitoring and ensuring products are safe and meet customer expectations. Responsible for maintaining procedural requirements of ZOLL's complaint handling process and event reporting systems. Also, assist group with complaint processing milestones and day to day priorities.

Essential Functions

• Review and close product complaints and/or document investigation results.
• Perform root cause analysis of product. Including:
• Test units, subassemblies and accessories to identify or confirm failure.
• Coordinate failure analysis of non-conforming/defective material with vendors and outside laboratories
• Propose corrective actions on an as needed basis.
• Assist Quality Assurance Group Leader in coordinating and monitoring department activities such as:
• Report on unresolved problems to Group Leader
• May attend management meetings to represent work group and record minutes of meeting.
• May conduct work group meetings to relay management information to workers and solicit response to work-related problems.
• May perform duties of absent workers to maintain work schedules

Required/Preferred Education and Experience

• Associate's Degree preferred
• 4-6 years preferred

Knowledge, Skills and Abilities

• Knowledge of commonly used concepts, practices, quality tools and procedures related to electronics technology in a medical device environment
• Sufficient skills in a MS Windows environment. Ability to work with MS Office, including Excel, Access, PowerPoint and Word
• Knowledge of FDA QSR
• Knowledge of Vigilance, Canadian, and other international regulations strongly preferred
• Ability to provide leadership, communicate and work effectively within a multi-disciplined organization
• Demonstrate ability to direct, coach, and train Associates as well as monitor work
• Experience with ESD handling and electro-mechanical assembly methods
• Experience with mechanical and electronic test equipment

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Talking - Occasionally
• Hearing - Occasionally
• Repetitive Motions - Frequently

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients's lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

#LI-LV1

The hourly pay rate for this position is:

$30.00 to $40.00

Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.

Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.