Supply Continuity Success Lead- Tech & Digital Operations

Role Description

Position Summary:

Zoetis is a Fortune 500 company and the global leader in Animal Health, headquartered in New Jersey, USA. At Zoetis, we discover, develop, manufacture and market veterinary medicines, vaccines and diagnostics, complemented by genetic tests, biodevices and a range of related services. We work to help meet the growing worldwide demand for meat, poultry, fish, eggs and dairy foods and to care for increasing numbers of pets. With our singular focus on animal health, we strive to make our products, services, and people the most valued by veterinarians and livestock farmers around the world. 

This role is part of the Business and Customer Success Operations Team within the ZTD (Zoetis Tech & Digital) Operations & Support organization and reports to the Head of Business and Customer Success. As the Supply Continuity Success Lead, the position is responsible for providing ERP functional, data, and process expertise across the Supply Continuity value chain. The primary goal is to enhance business success and improve customer experiences through close collaboration with global business stakeholders. Working within Zoetis’ global enterprise model, this role partners with solution delivery teams and Managed Services Partners to drive continuous innovation and operational excellence.

Responsibilities:

This position will be focused on:

• Ensure the continued success of the “Zoetis Global Model” by supporting strategic solutions delivered by teams (e.g., ERP, IBP) and working closely with AMS Partners.
• Lead efforts in Solution Debt Reduction and Continuous Improvement in collaboration with the Solution Adoption Lead, Delivery Teams, and AMS Partners.
• Engage with business stakeholders to define and measure performance targets, enhancing business operations and customer success.
• Gather structured feedback from business units to enhance the performance of in-service solutions and develop risk mitigation strategies for potential performance issues.
• Review and approve production release changes for problem resolutions and enhancements.
• Participate in initiatives aimed at improving the ZTD Operations & Support function through continuous improvement efforts.
• Contribute to the development and implementation of operational maturity models, ensuring alignment with evolving standards, processes, and methodologies for scalable business performance.

Qualifications (Training, Education, & Prior Experience):

Education

Bachelor's degree required, with advanced degree (e.g., Master's) preferred but not required
 

Experience

Technical and Functional Competencies: Minimum of 10-12+ years of experience, with some of the following:

• Make To Deliver (MTD) - functional, data, technical, business processes.

• Experienced in Outbound Delivery processing, Picking & Packing with Handling Unit Management and Transportation planning & execution.
• Worked on 3rd party SAP bolt-on applications involving Load Planning, Carrier Optimization, Cartonization, Booking, Shipping and Tracking with external logistics providers like FedEx or UPS.
• Experience in working on interfaces with external Logistics Service Providers (LSPs) using EDI.
• Good to have working knowledge of SAP TM processes like Shipments, Transportation Planning, Rate Shopping, Carrier Selection and Tracking with external logistics providers like FedEx or UPS.

• Integrated Business Planning (IBP) - functional, data, technical; business processes
  • Must have hands on APO Configuration & Customization experience.
  • Experience with IBP Integration
  • Experience with Planning Master Data in ECC /S/4 HANA & IBP

• Plan to Manufacture (PTM) - functional, data, technical, business processes.
  • Experience in PP-PI, discrete, and variant manufacturing.
  • Experience in sap- QM management, including multi specs, COA etc.
  • Experience in plant maintenance, especially in calibration
  • Experience in DMS.

• Hands-on experiences:
  • Understanding customer challenges, navigating from problem to resolution, communicating effectively both verbally and in writing
  • Integrated Business Planning (IBP) functional design and configuration and their integration, including localizations for LATAM (Required).
  • Experience with SAP S/4 HANA (preferred)
  • Understanding of Electronic Data Interchange (EDI) with external customers/systems

Knowledge, Skills, Ability Requirements:

• Experience with Solution and Service Delivery models (e.g., Design/Build/Run, Design/Build vs. Run)
• Understanding of Application Managed Services (AMS) processes (service introduction, adoption, optimization)
• Understanding customer challenges, navigating from problem to resolution, communicating effectively both verbally and in writing
• Knowledge of Agile methodology (preferred)
• Delivering, supporting, and enhancing enterprise-wide business solutions
• Consulting, coordinating, and aligning effectively with business stakeholders.
• Abilities to work effectively with limited supervision making sound judgements with limited data.
• Self-starter who brings out the best in others with engaging leadership style and can-do attitude

Travel Requirements: Occasional domestic and international travel <25%

Full time

Regular

Colleague

Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.

Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at zoetiscolleagueservices@zoetis.com to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of “@zoetis.com”. In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.