Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 16 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on our Mission
Zocdoc’s most important asset is our people. As the Director of Data & Analytics Engineering, you will lead our analytics engineering and data engineering teams to build and maintain high-quality data assets and tools empowering data consumers across the organization to make data-driven decisions. You will set the technical strategy for the team and create the systems and processes to ensure we are building high-quality, sustainable, and scalable data infrastructure. Many teams across Zocdoc leverage data to generate insights to drive decision-making, including analytics, finance, marketing, product, among others, and their data is powered by your team. Your team will consist of managers and individual contributors. You will drive all recruiting, hiring, and professional development across the team.
You’ll enjoy this role if you are…
- Passionate about building high-quality, scalable data assets and analytics tools
- Personally motivated by empowering data consumers to make data-driven decisions
- A compassionate and thoughtful leader who enjoys inspiring, supporting, and developing their teams to do high-quality work
- Excited about building diverse and inclusive teams
- Autonomous, urgent, and creative. You genuinely love working with the latest technologies
Your day to day is…
- Leading, and managing our analytics engineering and data engineering teams to build top-tier data assets and analytics tools
- Setting the technical vision and strategy to guide our engineers as they build robust and scalable data infrastructure
- Fully owning our data platform, from logging to consumption by end users as well as all the internal and external tools in between
- Driving team prioritization with a focus on driving business value by reducing time to insight
- Creating the right team processes, structure, and systems to build and maintain high-quality code that powers our data infrastructure
- Establishing and enforcing data governance and compliance policies and procedures
- Promoting data quality, integrity, and security across the organization
- Overseeing all recruiting and hiring processes for the teams
- Providing ongoing coaching, feedback, and professional development opportunities for team members
- Determining when to build new tooling vs leverage a third-party vendor; managing the vendor selection process, ongoing relationships, and contract negotiations for all third-party data and analytics tools
You’ll be successful in this role if you have…
- 10+ years of experience in data infrastructure and data / analytics-related fields
- BA/BS in Bachelor’s degree in Computer Science, Information Technology, Mathematics, Statistics, or a related field or equivalent experience
- A strong foundation in data modeling, transforming business requirements into effective schemas
- 5+ years of experience directly managing Data Engineering and Analytics Engineering teams
- A background in one key discipline, preferably Data Engineering, with hands-on experience with orchestration and transformation tools like Dagster or Airflow and DBT
- Experience with modern data technologies including:
- Hands-on experience and expertise in data manipulation using tools such as Python, SQL Spark, and Databricks
- Proficient with industry-standard reporting tools such as Looker and Tableau as well as data governance tools like Collibra and Alteryx
- Knowledgeable in data warehousing technologies like Snowflake and Redshift
- Familiar with data lake storage formats such as Delta, Iceberg, and Parquet
- A point of view on best practices/standards, and ideally has led the implementation of web-tracking or product analytics software such as Segment, Snowplow, Google Analytics, Amplitude, etc
- Ability to communicate effectively with technical team members, analysts, and executives
- An interest and ability to dive into the details of problems to resolve communication, ownership, data modeling, and other challenges
- A strong bias for action
- Experience with data/privacy laws in a regulated industry (Healthcare, Finance, etc.) is a plus
Benefits:
- Flexible, hybrid work environment
- Unlimited PTO
- 100% paid employee health benefit options
- Employer funded 401(k) match
- Corporate wellness programs with Headspace and Peloton
- Sabbatical leave (for employees with 5+ years of service)
- Competitive parental leave
- Cell phone reimbursement
- In office perks including:
- Catered lunch everyday along with snacks
- Commuter Benefits
- Convenient Soho location
- Great Place to Work Certified
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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