Technical Program Manager - Software Infrastructure

Do you want to change the world? Zipline is on a mission to transform the way goods move. Our aim is to solve the world’s most urgent and complex access challenges by building, manufacturing and operating the first instant delivery and logistics system that serves all humans equally, wherever they are. From powering Rwanda’s national blood delivery network and Ghana’s COVID-19 vaccine distribution, to providing on-demand home delivery for Walmart, to enabling healthcare providers to bring care directly to U.S. homes, we are transforming the way things move for businesses, governments and consumers. The technology is complex but the idea is simple: a teleportation service that delivers what you need, when you need it.

Through our technology that includes robotics and autonomy, we are decarbonizing delivery, decreasing road congestion, and reducing fossil fuel consumption and air pollution, while providing equitable access to billions of people and building a more resilient global supply chain.

 

Join Zipline and help us to make good on our promise to build an equitable and more resilient global supply chain for billions of people.

About You and The Role  

We're looking for someone passionate about leading high-impact programs that are essential to scaling our cloud infrastructure at Zipline. We're tackling the challenges of optimizing our cloud infrastructure to support seamless, secure, and scalable fleet operations and order processing. In this role, you'll be key to orchestrating complex, cross-functional efforts, ensuring our technical execution aligns with our mission to deliver critical goods with speed, efficiency, and quality. If you're eager to solve complex problems in a fast-paced, innovative environment, this is an incredible opportunity to make a real-world impact!

What You'll Do  

• Own the infrastructure roadmap: Plan and execute cloud infrastructure projects, aligning with company goals, and shape the future direction of Zipline’s infrastructure as the company scales globally.
• Optimize scalability and performance: Lead cross-functional teams to ensure infrastructure scalability and reliability.
• Manage cross-functional dependencies: Coordinate between engineering, security, and DevOps teams to streamline project execution, enhancing leadership skills across technical domains.
• Improve infrastructure development velocity: Streamline workflows to accelerate deployment times, improve operational efficiency, and contribute to the long-term scalability of Zipline’s technology operations.
• Engage throughout the entire development lifecycle: Participate in architecture reviews, sprint planning, testing, and system validation to ensure robust systems are delivered.
• Drive strategic decision-making: Facilitate collaboration between engineers, product managers, and leadership to make key infrastructure decisions.
• Ensure security and compliance: Work with security teams to meet high standards in infrastructure security and compliance.
• Communicate infrastructure progress and risks: Provide regular updates on timelines, risks, and accomplishments to the executive team.
• Lead incident management and disaster recovery efforts: Manage responses to infrastructure issues, building resilience strategies that scale with the business.
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What You'll Bring 

• Technical Expertise: Proven experience in cloud infrastructure design and management, with a strong understanding of cloud platforms (e.g., AWS, Azure, Google Cloud) and related technologies such as networking, storage, and security.
• Program Management Experience: 3+ years of experience in technical program management or project management, ideally within a fast-paced technology or logistics environment. Experience leading cross-functional teams to deliver complex projects on time and within scope.
• Strong Analytical Skills: Ability to analyze complex problems, develop data-driven solutions, and make strategic decisions that drive project success and align with business objectives.
• Communication Skills: Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders and provide updates to executive leadership.
• Collaboration and Leadership: Proven ability to work collaboratively across multiple teams and departments, facilitating effective decision-making and fostering a culture of accountability and teamwork.
• Adaptability and Problem-Solving: Strong adaptability to changing priorities and environments, with a proactive approach to identifying risks and resolving issues swiftly.
• Experience with Agile Methodologies: An understanding of modern software development life cycles and familiarity with Agile methodologies and tools (e.g., Jira, Trello) to manage project lifecycles and enhance team collaboration.
• Passion for Innovation: A genuine interest in drone technology, logistics, and the mission of Zipline to provide efficient, life-saving deliveries, with a commitment to continuous learning and improvement.
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What Else You Need to Know